Michelle Elias
Middleborough,MA
Summary
Dedicated and personable customer service professional with years of experience providing excellent customer support. Seeking to leverage strong communication skills, problem-solving abilities, and attention to detail to enhance customer satisfaction and loyalty. Proven track record of turning disgruntled customers into loyal, repeat clients by providing exceptional service and addressing concerns with professionalism and empathy.
Overview
32
32
years of professional experience
Work History
Rural Mail Carrier
National Rural Letter Carriers
01.1999 - 01.2023
- Developed strong relationships with rural customers through consistent communication and exceptional service quality.
- Assisted in training new employees on proper procedures for sorting, loading, and delivering mail in a rural setting.
- Handled accurate cash payments for postage and incurred fees.
- Utilized USPS technology tools effectively to track packages accurately throughout the delivery process.
Bartender
Raynham-Taunton Dog Track
01.2002 - 01.2006
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Bartender / Waitress
Hingham Bay Club
01.1991 - 01.2002
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Education
GED -
Quincy College
Quincy, MA01-1988
Skills
- Consistent Work Performance
- Service-Oriented Communication
- Timely Shipment Processing
- Guest Services Coordination
- Organized Mail Management
- Logistical Route Enhancement
- Strong Oversight Capabilities
- Effective Listening Skills
- Strategic Problem Identification
- Detailed Record Maintenance
- Accurate Transaction Management
- Strong Organizational Skills
- Professional Phone Interaction
- POS System Management
- Cash Transaction Processing
- Client Relationship Management
- Stress Reduction Techniques
- Effective Time Management
- Strong Organizational Abilities
- Skilled in Microsoft Word Applications
- Data Analysis in Excel
- Proficient in Microsoft Outlook
- Skilled in Database Development
- Effective Written Communication
- Strong Interpersonal Communication
- Consistent Performance
- Skilled in Managing Multiple Priorities
- Guest Reception Skills
- Resource Optimization
- Trustworthy Performer
- Ensuring Organizational Cleanliness
- Task Prioritization Skills
- Collaborative Mindset
- Efficient Order Processing
- Analytical Observation
- Effective Verbal Communication
- Comprehensive Route Analysis
- Effective Conflict Resolution
- Food Safety Practices
- Mail Management
- Dynamic Social Presence
- Customer Issue Management
- Accurate Package Processing
- Charismatic Communicator
- Dish Selection Guidance
- Emergency Weather Planning
- Sanitation Maintenance
- Priority Management
- Accident-Free Record
- Strong Problem-Solving in Customer Support
- Enhanced Hand-Eye Coordination
- Alcohol Service Management
- Precision in Order Fulfillment
- Preventive Maintenance Skills
- Critical Thinking for Solutions
- Efficient Financial Transactions
- Flexible Time Management
- Financial Processing
- Conflict Resolution Skills
- Knowledge of Postal Compliance
- Managing Challenging Customers
- Stock Management
- Detailed Vehicle Assessment
- Transaction Processing Skills
- High-Volume Service
- Regional Analysis Skills
- Menu Recall
- Customer Service Support
- Location Verification
- Strong Recall Abilities
- Optimized Delivery Operations
- Skilled in Guest Relations
- Dining area maintenance
- Mail Distribution Coordination
- Service-Driven Perspective
- Client Relationship Building
- Detail-Oriented Approach
- Appropriate Workplace Presentation
- Customer Engagement for Upselling
- Delivery Sequence Management
- Proficient in Suggestive Selling
- Facilitating Change-of-Address Procedures
- Timely Mail Categorization
- Strategic Route Planning
- Facilitation of Team Growth
- Effective Sales Techniques
- Efficient Record Keeping
- Employee Onboarding
- Proficient Calendar Management
- Product Recommendation Upselling
- Efficient Delivery Coordination
- Sales Transaction Management
- Service-Oriented Sales Strategy
- Inventory Analysis
- Basic Financial Recordkeeping
- Strategic Issue Resolution
- Skilled in Simultaneous Prioritization
- Aloha POS System Knowledge
- Order Processing
- Efficient Order Coordination
- Strong Verbal Skills
- Reservation Coordination
- Problem-Solving Skills
- Fundamental Mathematics
- Reliability and punctuality
- Verbal and written communication
- Group Booking Management
- Decision-making
- Teamwork skills
- Growth Strategy Implementation
- Courteous
- Guest relations
- Personal Accountability
- Excellent judgment
- Logbook Recordkeeping
- Interpersonal skills
- Order delivery
- Analytical thinking
- Goal setting
- Check payment processing
- Proficient in Interpersonal Communication
- Prioritization and Scheduling Expertise
- Quality Improvement Initiatives
- Point-of-Sale Transaction Handling
- Point of sale (POS) system operations
- Inventory Control
- Flexibility in Change
- Equipment maintenance
- Vehicle operation
- Respectful Interactions
- Serving expertise
- Strategic Solution Development
- Data Analysis
- Sales Proficiency
- Expense Tracking
- Package scanning
- Identity Verification
- Mail collection
- Adaptable Learner
- Teamwork and professionalism
- Client Engagement
- High-priority mail
- Manage sorting
- Consistent Performer
- Comprehensive Hospitality Skills
- Efficient Mail Distribution
- Collaboration and teamwork
- Scan parcels
- Steady and Focused
- Effective Negotiation Techniques
- Strong Verbal Skills
- Collect packages
- Engaging customers
- Active Listener
- Guest Relations Expertise
- Professional Standards Compliance
- Mail Insurance Procedures
- Problem Resolution
Affiliations
- Coursera
- Custom guide
Work Preference
Work Type
Full TimePart TimeWork Location
RemoteHybridImportant To Me
Work from home optionWork-life balanceCompany CultureCareer advancementStock Options / Equity / Profit SharingPersonal development programsWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Bartender
Raynham-Taunton Dog Track
01.2002 - 01.2006
Rural Mail Carrier
National Rural Letter Carriers
01.1999 - 01.2023
Bartender / Waitress
Hingham Bay Club
01.1991 - 01.2002
GED -
Quincy College
Similar Profiles
Michael D. Reynolds, JRMichael D. Reynolds, JR
BRANCH PRESIDENT at National Association Of Letter Carriers, Br 4839BRANCH PRESIDENT at National Association Of Letter Carriers, Br 4839
Rachel LaClaireRachel LaClaire
Reginal Administrative Assistant at National association of Letter CarrierrsReginal Administrative Assistant at National association of Letter Carrierrs
Krista BealsKrista Beals
Union Steward/ Protege to the Great Bandito at National Association Of Letter Carrier Branch 1111Union Steward/ Protege to the Great Bandito at National Association Of Letter Carrier Branch 1111