LinAnn Lauer
Springville,IA
Summary
Dedicated rural mail carrier known for exceptional customer service and meticulous attention to detail. Proven ability to maintain accurate records and ensure timely deliveries, contributing to enhanced customer satisfaction.
Overview
26
26
years of professional experience
Work History
Rural Mail Carrier
United States Post Office
Wyoming, IA
06.2015 - Current
- Delivered mail and packages efficiently across designated rural routes.
- Provided exceptional customer service by addressing inquiries and concerns promptly.
- Developed strong relationships with rural customers through consistent communication and exceptional service quality.
- Adhered to all postal regulations while delivering mail, upholding the USPS standard of professionalism.
- Maintained records on customers with mail forwarding and change of address requests.
Receptionist/Front Office Supervisor
Mobility Wireless Communications
Cedar Rapids, IA
08.2011 - 05.2014
- Managed multi-line phone systems, directing calls efficiently to appropriate departments.
- Coordinated scheduling of appointments and meetings for staff and clients.
- Assisted in maintaining organized filing systems for client records and correspondence.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
Executive Administrative Assistant/Accounts Payable Coordinator
Lakeview Rehabilitation Center
Waterford, WI
08.2000 - 07.2006
- Coordinated executive schedules, meetings, and travel arrangements to optimize time management.
- Managed communication between departments to ensure seamless information flow.
- Streamlined office operations by implementing efficient filing and documentation systems.
- Assisted in preparing reports and presentations for senior leadership review.
- Oversaw inventory management of office supplies, ensuring availability and cost-effectiveness.
- Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy.
- Handled administrative tasks such as expense report processing or invoice reconciliation efficiently; allowing executives to focus on high-priority responsibilities without distraction.
- Managed inventory levels for office supplies, reducing waste while guaranteeing availability when needed.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Scheduled appointments promptly, ensuring optimal use of executive time while minimizing conflicts or cancellations.
- Scheduled appointments and handled calenders for senior leadership.
- Organized and updated schedules for executives.
- Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Updated and maintained confidential databases and records.
- Took notes and dictation at meetings.
- Processed vendor invoices accurately and efficiently, ensuring timely payments.
- Managed payment schedules and maintained vendor relationships for operational excellence.
- Reviewed and reconciled discrepancies in accounts, ensuring accuracy of financial records.
- Managed vendor relationships, ensuring prompt responses to inquiries and resolving disputes.
- Coordinated with other departments as needed for approval or clarification on invoiced items, promoting effective cross-functional collaboration throughout the organization.
- Processed check disbursements and reconciled related ledger.
- Maintained a high level of confidentiality when handling sensitive financial data, ensuring the utmost discretion and professionalism in all dealings with internal and external stakeholders.
- Maintained strong working relationships with suppliers, fostering a positive rapport that facilitated smooth communication channels during negotiations or issue resolution efforts.
- Reduced late payment fees through timely and accurate invoice management.
- Facilitated timely payments by monitoring accounts payable aging reports and prioritizing high-risk items.
- Improved cash flow by negotiating favorable payment terms with key vendors.
Education
Associate of Arts - Commercial And Advertising Art
Eastern Wyoming College
Torrington, WY05-1991
Skills
- Consistent reliability
- Strategic prioritization skills
- Sequence management
- Address validation
- Scheduling flexibility
- Attention to detail
Timeline
Rural Mail Carrier
United States Post Office
06.2015 - Current
Receptionist/Front Office Supervisor
Mobility Wireless Communications
08.2011 - 05.2014
Executive Administrative Assistant/Accounts Payable Coordinator
Lakeview Rehabilitation Center
08.2000 - 07.2006
Associate of Arts - Commercial And Advertising Art
Eastern Wyoming College