Summary
Overview
Work History
Education
Skills
Languages
Work Availability
Timeline
Hi, I’m

Angela Ortega

Coral Springs,FL

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency to positively impact company success.

Overview

5
years of professional experience

Work History

Dann Carlton Hotel & Spa Coporative

VIP Account Manager
02.2017 - 05.2019

Job overview

  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Organized promotional events and interacted with community to increase sales volume.
  • Increased sales volume by creating specific campaigns or product .
  • Directed sales support staff in administrative tasks to help sales reps close deals.
  • Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
  • Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.

Sikorsky Aircraft Corporation

Customer Service Manager
03.2014 - 12.2016

Job overview

  • Addressed potential cancellations and offered catered solutions to retain accounts.
  • Negotiated contracts with outside carriers to minimize costs to company and customers.
  • Collaborated with marketing department to launch and manage promotional activities and campaigns.
  • Generated customer satisfaction surveys to analyze results into action plans.
  • Followed through with client requests to resolve problems.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Took ownership of customer issues and followed problems through to resolution.

Education

Nueva Granada, Military University
Bogota, Colombia

Bachelor of Science from Political Science And Government
11.2015

University Overview

EF International Schools of English
Auckland, New Zealand

Completed from English Education
01.2007

University Overview

Skills

  • Sales Territory Growth
  • Corrective Actions
  • Workflow Optimization
  • Coaching and Training
  • Customer Experience Management
  • Conflict Resolution Techniques
  • Business Analysis
  • Brand Development

Languages

Spanish
Native or Bilingual
English
Full Professional
Availability
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Timeline

VIP Account Manager
Dann Carlton Hotel & Spa Coporative
02.2017 - 05.2019
Customer Service Manager
Sikorsky Aircraft Corporation
03.2014 - 12.2016
Nueva Granada, Military University
Bachelor of Science from Political Science And Government
EF International Schools of English
Completed from English Education

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Angela Ortega