Angela Otruba
Greenwich
Summary
Dynamic healthcare operations leader skilled in problem solving and team management. Successfully implemented process improvements that enhanced patient care services while ensuring compliance with healthcare regulations. Committed to driving operational excellence and fostering a culture of collaboration.
Overview
19
19
years of professional experience
Work History
Operations Manager
Saratoga Hospital
Saratoga Springs
07.2024 - 06.2026
- Managed daily operations to ensure smooth workflow across departments.
- Coordinated staff schedules to optimize coverage and efficiency.
- Implemented process improvements to enhance patient care services.
- Oversaw inventory management for medical supplies and equipment.
- Facilitated training sessions for new team members on operational protocols.
- Collaborated with department heads to resolve operational challenges.
- Developed standard operating procedures to ensure compliance and safety.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Oversaw financial management, budget management, accounting and payroll activities.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Oversight of 4 specialties; Family Medicine residency program imbedded in the Primary care practice, Dental practice, Behavioral health therapy and medication therapy, and Addiction medicine.
Practice Manager II
Saratoga Hospital
Saratoga Springs
09.2021 - 07.2024
- Managed daily operations of clinical departments and staff scheduling.
- Coordinated patient care services to enhance operational efficiency.
- Implemented training programs for new employees and ongoing staff development.
- Oversaw compliance with healthcare regulations and hospital policies.
- Facilitated communication between medical staff and administration teams.
- Assisted in budgeting and financial planning for departmental needs.
- Resolved escalated customer service issues in a timely manner while maintaining a high level of professionalism.
- Oversaw all aspects of day-to-day practice operations including front desk reception, appointment scheduling, billing and coding, insurance verification.
- Conducted regular meetings with staff to discuss operational issues and ensure proper communication between departments.
- Ordered supplies needed and kept tabs on inventory levels.
- Maintained financial records, including billing and accounts receivable and payable.
- Communicated with patients with compassion while keeping medical information private.
- Provided leadership and guidance to the medical team in order to meet goals and objectives.
- Motivated staff by offering direction and providing constructive feedback.
- Coordinated staff recruitment, training, and scheduling activities.
- Checked entire office and waiting areas regularly to provide clean and organized surroundings.
- Ensured compliance with relevant state laws governing healthcare practices.
- Collaborated with other healthcare providers across multiple disciplines in order to ensure quality care for patients.
- Explained policies, procedures and services to patients.
- Managed changes in integrated health care delivery systems and technological innovations while keeping focus on quality of care.
Administrator
Albany Medical Center Hospital
Albany
07.2019 - 09.2021
- Managed patient scheduling and appointment coordination for various departments.
- Maintained electronic health records using hospital information systems efficiently.
- Assisted in the onboarding process for new administrative staff and training initiatives.
- Collaborated with medical staff to ensure accurate documentation and compliance.
- Organized departmental meetings, preparing agendas and distributing meeting notes promptly.
- Supported financial operations by processing invoices and maintaining budget records accurately.
- Provided general administrative support to staff members.
- Ensured that all paperwork was completed accurately before submission deadlines.
- Responded promptly to customer complaints in a professional manner.
- Updated databases with new employee information, job changes and terminations.
- Coordinated meetings, conferences, travel arrangements.
- Created presentations with Microsoft PowerPoint for management team members.
- Managed day-to-day office operations, ensuring efficient workflow and adherence to policies.
- Ensured compliance with health and safety regulations within the office environment.
- Coordinated with IT department to resolve technical issues and maintain computer systems.
- Conducted performance evaluations and recommended training programs for staff development.
- Assisted in the recruitment process, from posting job ads to organizing interviews and onboarding new hires.
- Supervised administrative staff, delegating tasks and managing workload distribution.
- Maintained positive working relationship with fellow staff and management.
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Wrote and submitted reports on industry trends, prompting managers to develop business plans.
- Oversight of Ob/gyn and Psychiatry departments.
Physician Practice Manager
Glens Falls Hospital
Glens Falls
06.2011 - 07.2019
- Managed daily operations of physician practice at a leading healthcare facility.
- Coordinated schedules for physicians and support staff to optimize patient care.
- Oversaw patient billing processes to ensure accuracy and compliance with regulations.
- Implemented new electronic health record systems to enhance workflow efficiency.
- Facilitated communication between physicians and administrative teams to streamline processes.
- Ensured adherence to healthcare standards and regulatory requirements within the practice.
- Recruited, hired, and trained new employees to support office operations.
- Served as a liaison between physicians, hospital administration, insurers or other external entities.
- Ensured accuracy of patient records through regular audits of medical charts.
- Oversight of three primary care locations.
Patient Coordinator
St. Mary's Cancer Medicine
Amsterdam
02.2007 - 06.2011
- Coordinated patient appointments and managed scheduling for oncology services.
- Assisted medical staff in preparing for patient consultations and procedures.
- Facilitated insurance verification and resolved billing inquiries for patients.
- Ensured all paperwork related to patient care was completed accurately and timely.
- Provided support to patients regarding insurance coverage, payment plans, and other financial matters.
- Developed and implemented patient intake forms to ensure accurate information was collected.
- Resolved issues arising from incorrect coding or denied claims due to lack of pre-authorization.
- Acted as liaison between physicians, staff members, patients, families, and third party payers.
- Ensured compliance with HIPAA regulations related to the protection of confidential patient information.
- Troubleshot and resolved complex customer service issues to enhance patient and family experience.
Education
Bachelor of Science - Health Care Administration
Walden University
Minneapolis, MN01-2013
Associate of Applied Science - Paralegal Studies
Mildred Elley
Albany, NY05-2008
Skills
- Healthcare operations
- Electronic health records, EPIC, Cerner, Medent, Meditech
- Compliance management
- Process improvement
- Operational efficiency
- Resource allocation
- Team leadership
- Customer service
- Problem solving
- Critical thinking skills
- Effective communication
- Verbal and written communication
- Multitasking
- Conflict resolution
Timeline
Operations Manager
Saratoga Hospital
07.2024 - 06.2026
Practice Manager II
Saratoga Hospital
09.2021 - 07.2024
Administrator
Albany Medical Center Hospital
07.2019 - 09.2021
Physician Practice Manager
Glens Falls Hospital
06.2011 - 07.2019
Patient Coordinator
St. Mary's Cancer Medicine
02.2007 - 06.2011
Bachelor of Science - Health Care Administration
Walden University
Associate of Applied Science - Paralegal Studies
Mildred Elley