Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Angela Owens

New Brunswick,NJ

Summary

Dynamic health insurance professional with extensive experience at Blue Cross Blue Shield, specializing in policy analysis and compliance. Proven track record in enhancing client satisfaction through effective objection handling and enrollment processing. Adept at developing training materials and streamlining operations, ensuring informed decision-making and operational efficiency.

Overview

29
29
years of professional experience

Work History

Licensed Health Insurance Agent

Blue Cross Blue Shield of NJ
12.2007 - 01.2015
  • Educated clients on health insurance options and benefits, ensuring informed decision-making.
  • Assisted in processing policy applications and renewals, maintaining compliance with regulations.
  • Resolved client inquiries and concerns through effective communication and problem-solving techniques.
  • Collaborated with team members to streamline operations and improve customer service efficiency.
  • Developed training materials for new agents, enhancing onboarding experience and knowledge retention.
  • Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
  • Educated prospective clients on the benefits of various health insurance options, effectively matching them with suitable plans that met their unique needs.

Health Insurance Consultant

Gallagher Bassett Benefit Administrators
05.1988 - 12.1993
  • Analyzed client health insurance needs to recommend optimal coverage options.
  • Coordinated enrollment processes for new clients, ensuring accurate documentation and timely submissions.
  • Developed training materials for staff on policy updates and compliance regulations.
  • Assisted clients with claims inquiries, maintaining high levels of customer satisfaction.
  • Collaborated with cross-functional teams to streamline claims processing workflows, enhancing operational efficiency.
  • Regularly attended industry conferences and trainings to stay current on emerging trends and best practices within the health insurance sector.

Health Insurance Claims Adjudicator

Blue Cross Blue Shield of MI
09.1985 - 12.1986
  • Reviewed health insurance claims for accuracy and compliance with policy guidelines.
  • Assisted in processing claims using automated systems to enhance efficiency.
  • Collaborated with team members to resolve discrepancies in claim submissions.
  • Maintained detailed records of claims adjudication for audit purposes.
  • Learned regulatory requirements impacting claims processing procedures.

Education

Bachelor of Science - Communications

Michigan State University, College of DuPage
Glen Ellyn, IL

Skills

  • Policy analysis
  • Medicare expertise
  • Enrollment processing
  • Goal oriented
  • HIPAA
  • Objection handling
  • Compliance

Accomplishments

Owner and operator of SimpliSabi Designs. Source, evaluate and asses old, used or discarded furniture and decor pieces and through creative modification using varied media to transform them into beautiful art pieces for sale in the secondary marketplace.


Provided interior design consulting and staging for residential real estate sales and rentals.


Winner of HGTV's competition show Flea Market Flip S9 E1: Mama Knows Chairs

Timeline

Licensed Health Insurance Agent

Blue Cross Blue Shield of NJ
12.2007 - 01.2015

Health Insurance Consultant

Gallagher Bassett Benefit Administrators
05.1988 - 12.1993

Health Insurance Claims Adjudicator

Blue Cross Blue Shield of MI
09.1985 - 12.1986

Bachelor of Science - Communications

Michigan State University, College of DuPage

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