Angela Ozuna-Ortiz

• Apply individual lash extensions on clients
• Educate clients on how to clean and maintain lash extensions.
• Keep workspace clean, organized and well-stocked for upcoming appointments.
• Answer phone calls, check clients in and schedule them for their next appointment.
• Utilize exceptional customer service skills throughout lash consultations and services.
• Addressed client questions, concerns and requests directly for maximum satisfaction.

• Inspected and proofread documents to check accuracy.
• Maintained documents by managing files following established procedures.
• Promptly responded to requests for information while maintaining security.
• Distributed project requirements, technical requirements and deadlines to team members and responded to questions.
• Kept documents moving in proper flow by applying strong organizational, planning and multitasking abilities.
• Filled out and stored transmittal logs for permanent records

I left Applebees due to covid shutting us down and eventually began working for Northpointe Bank.

• Remained calm and poised when dealing with difficult customers or during busy shifts.
• Kept server areas clean and stocked to increase efficiency while working tables.
• Used cash registers and credit card machines to cash out customers.
• Greeted new customers, discussed specials, and took drink orders.
• Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.

• Used carts and pallets to move packages around.
• Used technology like smartphones and handheld devices to sort, scan, and prepare orders.
• Loaded conveyor belts with packages to sort them.
• Organized packages in large totes to get them ready for delivery.
• Followed procedures at all times for personal and team safety.