Summary
Overview
Work History
Education
Skills
Timeline
Generic

ANGELA PATRICIA BLANCO GÓMEZ

Lewes,DE

Summary

Bilingual Industrial Engineer with a strong background in customer service, hospitality, and operations management. Experienced in fast-paced environments such as call centers, hotels, and restaurants, with proven ability to lead teams, optimize workflows, and deliver excellent service. Known for being adaptable, detail-oriented, and highly committed to efficiency and client satisfaction.

Overview

4
4
years of professional experience

Work History

Server | Waitress

El Azteca Mexican Food
05.2024 - Current
  • Delivered exceptional customer service in fast-paced dining environment.
  • Managed multi-table sections while ensuring timely and accurate order fulfillment.
  • Trained new servers on menu items, service protocols, and restaurant standards.

Housekeeping Manager

The Dunes
04.2023 - 10.2024
  • Coordinated schedules and managed inventory of cleaning supplies.
  • Supervised daily housekeeping operations to ensure high standards of cleanliness and guest satisfaction.
  • Developed and implemented training programs for housekeeping staff, enhancing team performance and efficiency.

Front Desk Associate

The Dunes
09.2022 - 10.2024
  • Coordinated guest reservations and maintained accurate booking records using property management system.
  • Provided exceptional customer service, resolving guest inquiries and complaints promptly.
  • Trained new staff on front desk procedures and customer interaction protocols.

Customer Support Representative

Accedo Technologies
02.2021 - 02.2022
  • Assisted English-speaking clients via phone and chat with billing and technical issues.
  • Resolved up to 80 customer inquiries per day, maintaining a high satisfaction score.
  • Collaborated with cross-functional teams to enhance service delivery processes.
  • Documented interactions in CRM system to maintain accurate customer records.

Education

Bachelor’s Degree - Industrial Engineering

Universidad Industrial De Santander
Bucaramanga, Colombia
12-2024

Skills

  • Bilingual: English & Spanish (Fluent)
  • Customer Service & Client Relations
  • Team Coordination & Supervision
  • Microsoft Office Suite, Google Workspace
  • Time Management & Problem Solving
  • Fast Learner & Adaptable
  • Hospitality & Retail Operations

Timeline

Server | Waitress

El Azteca Mexican Food
05.2024 - Current

Housekeeping Manager

The Dunes
04.2023 - 10.2024

Front Desk Associate

The Dunes
09.2022 - 10.2024

Customer Support Representative

Accedo Technologies
02.2021 - 02.2022

Bachelor’s Degree - Industrial Engineering

Universidad Industrial De Santander

Similar Profiles

CREATE PROFILE