Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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ANGELA PAUL

Kansas City,MO

Summary

Client-focused Registered Client Service Associate offering 20+ years of experience managing key accounts to deliver superior service. Expertise in providing client support, maintaining files and records and preparing quantitative, comparative performance evaluations. Committed to collaborating with associates and management to achieve business objectives.

Overview

17
17
years of professional experience

Work History

Client Service Representative

ALLIED NATIONAL
OVERLAND PARK , KS
04.2019 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained accurate record-keeping with proactive attention to client information updates.
  • Coordinated with operations staff to resolve service problems and boost client satisfaction.
  • Educated clients on account services and resolved client inquiries regarding statement information and account balances.

SR CUSTOMER SERVICE REP

CVS/caremark
Lee's Summit, MO
11.2013 - 04.2019
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
  • Processed, scheduled and executed customer orders for new and established customers.
  • Researched and rapidly resolved client conflicts to maintain key accounts.
  • Engaged clients in person and over phone to answer questions and address complaints.

Customer Service Representative

United Health Group, Optum
Overland Park, KS
05.2010 - 11.2018
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Education

General Studies

Blue Springs High School
Blue Springs, MO
05.1986

Skills

  • Information Updates
  • Call Documentation
  • Order and Refund Processing
  • Member Relationship Management
  • Calm and Professional Under Pressure
  • Account Management
  • Data Entry and Maintenance
  • Answering Research Questions
  • Online Systems

Additional Information

UNITED STATED NAVY

Timeline

Client Service Representative

ALLIED NATIONAL
04.2019 - Current

SR CUSTOMER SERVICE REP

CVS/caremark
11.2013 - 04.2019

Customer Service Representative

United Health Group, Optum
05.2010 - 11.2018

General Studies

Blue Springs High School

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ANGELA PAUL