DAMMY ADESOGA
STONEY CREEK,ON
Summary
Motivated Account receivables and payable clerk with 2+ years of experience tracking and receiving payments for various departments. Provide timely, accurate billing for the company to help businesses raise efficiency and profit and also equally effective working independently or on a team. Learning how to adapt readily to new work challenges and fast-changing industry conditions.
Overview
8
8
years of professional experience
Work History
Client Service Representative
Canadian Imperial Bank Of Commerce (CIBC)
06.2022 - Current
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Developed and implemented customer service policies and procedures to apply best practices and establish quality standards.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
Customer Service Representative
Zenith Bank
Lagos, Nigeria
03.2020 - 01.2021
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Promptly responded to inquiries and requests from prospective customers.
- Implemented and developed customer service training processes.
- Maintained up-to-date knowledge of product and service changes.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Underwriting Specialist
Transsnet Financial
Lagos, Nigeria
05.2018 - 02.2021
- Monitored underwriting teams' performance and provided mentoring to achieve personal and department production goals.
- Assessed and advised on loan applications utilizing in-depth underwriting process understanding.
- Made approval and denial recommendations by determining accurate risk levels.
- Evaluated loan applications for affordability and conformance with underwriting guidelines.
- Identified portfolio risks that result from client's underlying business practices, underwriting investigations, or fraud exposure which led to 18% in customer retention.
- Enhanced underwriting model increasing amount of approved clients by 55% while maintaining default rates under 2.5%.
- Recognized as top producer & consistently exceeded daily production goals by 30% with a 96% minimum accuracy.
Account Executive - Payables and Receivables
Jonayo Global Venture
Lagos, Nigeria
02.2015 - 04.2018
- Generated invoices upon receipt of billing information and tracked collection progress.
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
- Tracked financial progress by creating quarterly and yearly balance sheets.
- Matched purchase orders with invoices and recorded necessary information.
- Reviewing accuracy and completeness of invoices computed by other staff members.
- Organizing of meetings with division and operating managers to discuss effective communication with customers in order to boost payments.
- Presented audit findings to accounting manager after reviewing results and paperwork.
- Input financial data and produced reports using SAP.
Education
Associate of Arts - Global Business Management
Mohawk College
Hamilton, ON06.2022
Bachelor of Arts - Accounting And Finance
Babcock University
Nigeria08.2018
Skills
- Territory Assignments
- Outbound Calling
- Information Updates
- Database Maintenance
- Financial Consulting
- Customer Support
- Microsoft Office
- Investment Accounting
- Account Management
- Payment Processing
- Sage 50 Accounting
- Customer Account Management
Timeline
Client Service Representative
Canadian Imperial Bank Of Commerce (CIBC)
06.2022 - Current
Customer Service Representative
Zenith Bank
03.2020 - 01.2021
Underwriting Specialist
Transsnet Financial
05.2018 - 02.2021
Account Executive - Payables and Receivables
Jonayo Global Venture
02.2015 - 04.2018
Associate of Arts - Global Business Management
Mohawk College
Bachelor of Arts - Accounting And Finance
Babcock University
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