Angela Pelletier
West Springfield,MA
Work Preference
Summary
Results-driven professional with extensive experience at Optum Services, Inc., excelling in payment reconciliation and financial management. Demonstrated strong organizational skills and effective communication, consistently achieving performance goals while training new staff and enhancing operational efficiency. Adept at maintaining accurate records and resolving complex issues in fast-paced environments.
Overview
22
22
years of professional experience
Work History
Bookkeeping - Payment Representative Grade 2
Optum Services, Inc (Formerly Change Healthcare)
, MA
12.2010 - 02.2026
- Managed bookkeeping functions for 12 clients with average monthly revenue exceeding eight figures.
- Performed payment reconciliations, ensuring accuracy to the cent with bank account records.
- Utilized advanced Excel skills to create and maintain financial spreadsheets monthly.
- Maintained and updated patient records efficiently within the system.
- Trained new representatives on company policies and procedures effectively.
- Collaborated with various departments to resolve complex customer issues promptly.
- Documented interactions accurately, maintaining logs for reference and accountability.
- Consistently achieved daily performance goals set by management team members.
Pharmacy Technician and Shift Supervisor
Care Pharmacy
01.2009 - 01.2010
- Created and updated patient accounts in pharmacy management software.
- Managed inventory levels, ensuring medications remained stocked and organized.
- Assisted pharmacists with medication preparation and patient consultations.
- Collaborated with team members to improve performance and implement training updates.
- Maintained accurate records of daily transactions and deposits.
- Assisted customers with product selection when needed.
- Assisted upper management with daily operations to meet standards of service and quality.
- Ensured all safety and sanitation regulations were met throughout the shift.
- Monitored staff performance to ensure quality standards were met.
- Resolved customer complaints and reported issues to senior management.
- Addressed any issues that arose during the shift in a proactive manner.
- Completed opening and closing duties to facilitate business operations.
- Assigned tasks to team members based on their strengths and skill sets.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Maintained compliance with safety protocols and regulatory standards.
- Collaborated with healthcare providers to promptly address medication-related inquiries.
- Trained new pharmacy staff in operational procedures and customer service practices.
- Processed prescriptions accurately while ensuring compliance with federal and state laws.
Temporary Receptionist
Corporate Express
Portsmouth, NH
08.2008 - 10.2008
- Resolved customer problems and complaints.
- Answered central telephone system and directed calls accordingly.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Confirmed appointments, communicated with clients, and updated client records.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained confidentiality of information regarding clients and company.
- Responded to inquiries from callers seeking information.
- Maintained visitor log for entering and leaving facility for security purposes.
Pharmacy Assistant
Treworgy Pharmacy
Calais, Maine
11.2003 - 06.2008
- Merchandised over-the-counter goods and rotated stock.
- Trained new pharmacy staff on computer system and drug management protocols.
- Supported operations with filing, copying and faxing.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Received incoming supplies and stocked in correct locations.
- Completed cash register transactions by handling credit and cash payments using pharmacy register system.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Organized pharmacy area to maintain clean and orderly environment.
- Greeted customers at counter and provided excellent customer service.
- Handled inventory stock by counting inventory items, checking delivery quantities, reviewing medication expirations and ordering additional products.
- Processed payments for prescriptions and accurately completed cash and credit card transactions.
- Verified patient information to correctly dispense medications.
Education
Honors Certification - Relaxation Therapy
Stratford Career Institute
01-2006
High School Diploma - Keyboarding, Business Mathematics
Lighthouse Academy
01-2004
Skills
- Organizational skills
- Records management
- Data entry
- Project management
- Complaint tracking
- System implementation
- Process improvement
- Computer skills
- Payment reconciliation
- Financial management
- Patient record maintenance
- Compliance assurance
- Effective communication
- Attention to detail
- Conflict resolution
- Time management
- Adaptability
- Performance improvement
- Problem solving
- Microsoft Office proficiency
- Advanced Excel skills
- Computer literacy
- Technology learning agility
- Independent work capability
- Timely results delivery
- Task management flexibility
- Rapid task adaptation
- Reading comprehension
- Typing proficiency
- Ability to work with a diverse workforce
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Native language
Software
Excel
Word
Teams
Microsoft Suite
Outlook
Numbers
QuickBooks
Timeline
Bookkeeping - Payment Representative Grade 2
Optum Services, Inc (Formerly Change Healthcare)
12.2010 - 02.2026
Pharmacy Technician and Shift Supervisor
Care Pharmacy
01.2009 - 01.2010
Temporary Receptionist
Corporate Express
08.2008 - 10.2008
Pharmacy Assistant
Treworgy Pharmacy
11.2003 - 06.2008
Honors Certification - Relaxation Therapy
Stratford Career Institute
High School Diploma - Keyboarding, Business Mathematics
Lighthouse Academy