Angela Pfaffe
De Soto,Iowa
Summary
Compassionate Care Coordinator known for high productivity and efficient task completion. Skilled in patient advocacy, interdisciplinary communication, and care plan development. Excel in empathy, active listening, and problem-solving to ensure optimal patient care outcomes.
Overview
15
15
years of professional experience
Work History
CARE COORDINATOR
UNITYPOINT
Des Moines, Iowa
08.2022 - Current
- Answering patient calls and messages to determine patients' needs for the physician.
- Preformed post hospital TCM calls.
- Help coordinate and schedule appointments for patients after discharging from the hospital.
- Help find resources for patients in need.
- Coordinated patient care services across multiple departments and specialties.
- Conducted follow-up calls to assess patient satisfaction and care needs.
- Collaborated with interdisciplinary teams to improve care delivery processes.
- Collaborated with physicians, social workers, and other healthcare providers to provide comprehensive care for patients.
- Educated patients on available resources and services within their communities.
- Actively participated in staff meetings discussing best practices in patient care coordination.
- Conducted initial assessments and evaluations of patient's needs.
- Investigated and reported issues relating to patient care and conditions which might hinder patient well-being.
- Scheduled appointments for patients appropriate medical specialists.
- Facilitated communication between patients, families, and healthcare providers.
- Organized patient education sessions to enhance health literacy and engagement.
- Reviewed medications with patients and educated patients on medications.
RN
UNITYPOINT
Des Moines, Iowa
03.2019 - 08.2022
- Administering medications or treatments, such as immunizations, medications, injections, irrigations, bandaging, and patient education as directed by a physician.
- Answering patient calls and messages to determine patients' needs for the physician.
- Applying clean dressings, slings, stockings, or support bandages under direction of the physician.
- Rooming patients and reviewing/updating medications and medical history to get them ready to see the physician.
- Performing EKG's and drawing labs.
- Preforming prior authorizations for patients' medications and referrals.
- Collecting specimens, such as urine, feces, or sputum.
- LAKEVIEW FAMILY MEDICINE AND URGENT CARE
PCT/ CNA
MERCY MEDICAL CENTER
Des Moines, Iowa
10.2015 - 10.2018
- Administering medications or treatments, such as catheterizations, suppositories, irrigations, enemas, and massages as directed by a physician or nurse.
- Answering patient call signals, signal lights, bells, or intercom systems to determine patients' needs.
- Applying clean dressings, slings, stockings, or support bandages, under direction of a nurse or physician.
- Assisting nurses or physicians in the operation of medical equipment or provision of patient care.
- Changing bed linens or making beds.
- Observing or examining patients to detect symptoms that may require medical attention, such as bruises, open wounds, or blood in urine and reporting the findings to the nurse.
- Measure and record food and liquid intake or urinary and fecal output, reporting changes to medical or nursing staff.
- Collecting specimens, such as urine, feces, or sputum.
CNA
BICKFORD SENIOR LIVING
Urbandale, Iowa
02.2015 - 10.2015
- Gathering information from caregivers, nurses, or physicians about patient condition, treatment plans, or appropriate activities.
- Measure and record food and liquid intake or urinary and fecal output, reporting changes to medical or nursing staff.
- Assist patients with ADL's.
- Observing or examining patients to detect symptoms that may require medical attention, such as bruises, open wounds, or blood in urine and reporting the findings to the nurse.
- Repositioning patients every 2 hours.
- Prepare or serve food trays.
- Document or otherwise report observations of patient behavior, complaints, or physical symptoms to nurses.
CNA
GOOD SAMARITAN HOME
Quincy, Illinois
06.2011 - 02.2015
- Administering medications or treatments, such as catheterizations, suppositories, irrigations, enemas, and massages as directed by a physician or nurse.
- Collecting specimens, such as urine, feces, or sputum.
- Communicate with patients to ascertain feelings or need for assistance or social and emotional support.
- Document or otherwise report observations of patient behavior, complaints, or physical symptoms to nurses.
- Transport specimens, laboratory items, or pharmacy items, ensuring proper documentation and delivery to authorized personnel.
- Assist patients with ADL's.
- Prepare or serve food trays.
Education
High School Diploma -
Quincy Senior High School
05.2013
Nursing
JOHN WOOD COMMUNITY COLLEGE
12.2014
Nursing
DMACC
05.2017
Associate of Applied Science - Nursing
PURDUE UNIVERSITY GLOBAL
11.2018
Bachelor of Applied Science - Nursing
PURDUE UNIVERSITY GLOBAL
05.2026
Skills
- Written and verbal communication
- Leadership
- Self-motivation
- Ability to work under pressure
- Time management and organization
- Conflict resolution
- Teamwork
- Adaptability
- Critical thinking and problem solving
- Hard working
- Care coordination
- Patient assessment
- Resource identification
- Appointment scheduling
- Medication education
- Interdisciplinary collaboration
- Healthcare documentation
- Patient advocacy
- Quality improvement
- Health literacy promotion
- Effective communication
- Active listening
Timeline
CARE COORDINATOR
UNITYPOINT
08.2022 - Current
RN
UNITYPOINT
03.2019 - 08.2022
PCT/ CNA
MERCY MEDICAL CENTER
10.2015 - 10.2018
CNA
BICKFORD SENIOR LIVING
02.2015 - 10.2015
CNA
GOOD SAMARITAN HOME
06.2011 - 02.2015
High School Diploma -
Quincy Senior High School
Nursing
JOHN WOOD COMMUNITY COLLEGE
Nursing
DMACC
Associate of Applied Science - Nursing
PURDUE UNIVERSITY GLOBAL
Bachelor of Applied Science - Nursing
PURDUE UNIVERSITY GLOBAL