Angela Pinnell
Assissant Store manager
Wentzville,MO
Summary
I am seeking a position with Home Depot utilizing 36 years of successful experience in Retail Management. Assistant Store Manager position utilizing extensive experience in the areas of Customer Service and Associate Development.
Overview
38
38
years of professional experience
Work History
Assistant Store Manager
Sears
01.2017 - 01.2020
- Led consultative sales team of up to 20 associates, contributing to 14 million dollar store sales. Managed, led, and coached associates to enhance customer shopping experience. Analyzed business results to identify strategies for increasing store profitability.
- Supervised daily operations, ensuring adherence to company policies and procedures.
- Trained and mentored staff, fostering a collaborative team environment.
- Implemented inventory management techniques, optimizing stock levels and reducing shrinkage.
Assissant Store Manager
Lowes Home Improvment
Wentzville, MO
02.2024 - 08.2026
- Supervised daily store operations, ensuring adherence to company policies and procedures.
- Trained and mentored new staff, enhancing team performance and customer service skills.
- Managed inventory levels, implementing efficient stock replenishment processes to minimize shortages.
- Developed sales strategies, resulting in improved customer engagement and satisfaction metrics.
District Training Facilitator
Sears
01.2013 - 01.2017
- Addressed the training needs of 33 Sears stores across 8 states. Facilitate product knowledge, selling skills, customer service, and management courses for store associates and managers in large group, small group and individual settings. Collaborated with corporate business units, market leaders, and store management teams to analyze training needs and develop customized plans addressing knowledge and behavior gaps, enhancing sales performance.
Assistant Store Manager
Sears
01.1989 - 01.2013
- Recruited, interviewed, hired and developed associates. Provided outstanding customer service by greetings and assisting customers and responding to their inquires and complaints. Responsible for the inventory, pricing, ad set-up and integrity. Consistently executed the merchandising plan, maintained prestation standards and operational processes within the store.
Education
Hotel, Restaurant and Travel Management
Southern Illinois University
Carbondale, IlSkills
- Results Driven Management
- Coaching & Team Building
- Customer-focused Leadership
- Interpersonal Skills
- Problem Solver
- Training and development
- Training and Event Facilitator
Timeline
Assissant Store Manager
Lowes Home Improvment
02.2024 - 08.2026
Assistant Store Manager
Sears
01.2017 - 01.2020
District Training Facilitator
Sears
01.2013 - 01.2017
Assistant Store Manager
Sears
01.1989 - 01.2013
Hotel, Restaurant and Travel Management
Southern Illinois University