Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Yazmin Ortiz

Kissimmee

Summary

Professional Assistant Store Manager with exceptional team leadership qualities and operational management capabilities. Well-versed in delivering exceptional customer communication and customer service. Talented driver of performance compliance with applicable standards, rules and regulations.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

13
13
years of professional experience

Work History

Assistant Store Manager

Dollar General
Kissimmee
02.2025 - Current
  • Trained new employees on customer service and store policies.
  • Supported inventory management by organizing stock and conducting audits.
  • Handled cash register transactions and balanced cash drawers accurately.
  • Ensured store cleanliness and merchandising standards were maintained consistently.
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Maintained a safe working environment by enforcing safety regulations.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Prepared staff work schedules and assigned team members to specific duties.

3rd Shift Manager

RaceTrac
Kissimmee
08.2022 - 10.2023
  • Supervised 3rd shift operations, ensuring smooth workflow and efficient service.
  • Managed inventory of supplies necessary for 3rd shift operations, ordering additional items as needed.
  • Managed inventory levels and performed stock replenishment activities.
  • Supervised daily operations to ensure efficient store management.
  • Trained and mentored team members on customer service standards.
  • Managed inventory levels and restocked products as needed.
  • Assisted in inventory management and restocking of supplies as needed.
  • Ensured that all foods were stored properly and safely, at the right temperature.
  • Cleaned kitchen equipment after each use and followed sanitation procedures.
  • Prepared and cooked breakfast items to meet daily menu requirements.
  • Operated kitchen equipment safely to ensure efficient food preparation processes.
  • Maintained cleanliness and organization of workstations to meet health standards.
  • Stocked inventory and ensured proper labeling of food items for freshness and safety.
  • Followed food safety protocols to maintain health standards in the kitchen.
  • Followed food safety guidelines to prevent cross-contamination during preparation tasks.
  • Maintained a clean kitchen environment by sweeping floors, washing dishes, utensils, and equipment.
  • Stocked shelves with necessary ingredients for daily operations.

Clerical Type

Excel career training school
Manhattan
09.2013 - 06.2015

•Answer multiple phone calls and transfer them to the correct department when necessary.

  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Updated and maintained databases with current information.

•Maintain database by Scanning new and updated information on former and present students

daily.

Ensure that the office/school is clean at all times.

•Ensuring students information are put in correctly and accurately, in the New York State Health

Registry.

Create/order monthly office supplies

  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Maintained updated knowledge through continuing education and advanced training.

Education

Adali E Stevenson H.S
The Bronx, NY

Skills

Results-driven Assistant Store Manager experienced in team leadership and operational management Delivered outstanding customer service and communication while ensuring compliance with standards and regulations Demonstrated strong work ethic, adaptability, and interpersonal skills to tackle new challenges and excel in independent roles

Results-driven Assistant Store Manager experienced in team leadership and operational management Delivered outstanding customer service and communication while ensuring compliance with standards and regulations Demonstrated strong work ethic, adaptability, and interpersonal skills to tackle new challenges and excel in independent roles

Languages

English
Professional
Spanish
Professional

Timeline

Assistant Store Manager

Dollar General
02.2025 - Current

3rd Shift Manager

RaceTrac
08.2022 - 10.2023

Clerical Type

Excel career training school
09.2013 - 06.2015

Adali E Stevenson H.S
Yazmin Ortiz