Angela Pinto-Yazzie
Gallup,NM
Overview
2026
2026
years of professional experience
Work History
Service Specialist V
RESPEC
Albuquerque, NM
05.2017 - 11.2025
- Provided exceptional customer support, resolving inquiries and enhancing client satisfaction.
- Executed daily service tasks efficiently, ensuring adherence to company protocols and quality
- Collaborated with team members to streamline service processes, improving operational efficiency
- Supported implementation of new software tools, facilitating smoother transitions and user adaptation within the team.
- Improved customer satisfaction by addressing and resolving service-related issues promptly and professionally.
- Evaluated systems according to predetermined checklist and noted issues.
- Cultivated strong relationships with clients through excellent communication skills and genuine concern for their needs, leading to increased client retention rates over time.
- Collaborated with team members to develop new strategies for improving service quality and efficiency.
- Maintained up-to-date knowledge of product and service changes.
- Sought ways to improve processes and services provided.
Supervisory Health Specialist
Indian Health Service
Tohatchi, NM
05.2012 - 05.2017
- Collaborated with multidisciplinary teams to coordinate patient care and improve health outcomes.
- Trained and mentored staff on best practices in billing of health claims and outcomes
- Led quality improvement projects aimed at enhancing patient satisfaction and operational efficiency.
- Served as a trusted resource for colleagues seeking guidance on best practices in billing management
- Streamlined patient flow within the clinic, optimizing appointment scheduling and minimizing wait times.
- Led multidisciplinary team meetings to discuss optimal revenue generation to foster collaboration among healthcare professionals towards a shared goal of optimal patient care.
- Participated in a multidisciplinary, continuous quality improvement program to improve patient outcomes.
- Responsible for oversight of Patient Registration, Patient Benefits Coordination, Third Party Billing, Accounts Receivable, and Collections. Supervised a total of six employees within noted sections of the Business Office.
Lead Billing Technician
Indian Health Service
Gallup, NM
08.2008 - 05.2012
- Processed billing information accurately to ensure timely reimbursements.
- Assisted in resolving patient billing inquiries and discrepancies effectively.
- Utilized electronic health record systems to manage patient accounts efficiently.
- Collaborated with healthcare providers to verify insurance coverage and eligibility.
- Maintained detailed records of billing transactions for compliance and auditing purposes.
- Streamlined billing procedures, enhancing overall accuracy and efficiency in operations.
- Mentored junior staff on best practices in billing processes and system usage.
- Developed training materials that improved team understanding of billing software functionality.
- Collaborated with colleagues to develop new billing procedures, resulting in improved workflow and productivity.
- Served as a key resource for team members seeking guidance on complex billing matters, fostering a supportive work environment.
- Implemented process improvements that resulted in faster invoice generation and distribution.
- Offered administrative and customer service support to customers.
- Coordinated with medical providers to obtain necessary documentation for accurate claim submissions and prompt reimbursements from insurers.
- Researched billing and payment application errors.
- Verified insurance coverage details for accurate claims submission, avoiding costly delays or denials.
- Provided support during financial audits, contributing to successful compliance reviews.
- Developed customized reports for management, providing valuable insights into revenue trends and potential areas of improvement.
- Stayed current on industry best practices and regulatory requirements, ensuring the billing department's ongoing compliance and effectiveness.
- Trained new employees on company-specific billing practices, accelerating their integration into the team's workflow.
- Streamlined the billing process for increased efficiency through regular system updates and maintenance.
- Assisted in the implementation of a new billing software, leading to reduced processing time and fewer errors.
- Verified accuracy of billing data and corrected errors
- Generated daily, weekly and monthly reports for billing department.
Billing Technician
Indian Health Service
Gallup, NM
2003 - 2008
- Processed patient billing data accurately and efficiently, ensuring timely submissions to insurance providers.
- Assisted in resolving billing discrepancies by collaborating with healthcare providers and administrative staff.
- Maintained comprehensive records of patient accounts using electronic health record (EHR) systems.
- Streamlined billing procedures by identifying areas for improvement within existing workflows.
- Provided training and mentorship to junior staff on best practices in billing processes and patient interactions.
- Executed billing tasks and recorded information in company databases.
- Stayed current on industry best practices and regulatory requirements, ensuring the billing department''s ongoing compliance and effectiveness.
- Served as a key resource for team members seeking guidance on complex billing matters, fostering a supportive work environment.
- Coordinated with medical providers to obtain necessary documentation for accurate claim submissions and prompt reimbursements from insurers.
- Researched billing and payment application errors.
- Verified insurance coverage details for accurate claims submission, avoiding costly delays or denials.
- Generated daily, weekly and monthly reports for billing department.
Voucher Examiner
Indian Health Service
Gallup, NM
1999 - 2003
- Reviewed and processed third party claim denials for accuracy and compliance with regulations.
- Maintained meticulous records of claim resubmissions and approvals.
- Collaborated with healthcare providers to resolve discrepancies in billing and payment.
- Ensured timely submission of documentation to facilitate prompt reimbursements.
- Trained new staff on voucher examination protocols and system navigation.
- Verified claims for payment adhered to proper claims handling procedures.
- Provided exceptional customer service by addressing vendor concerns promptly and professionally during the voucher review process.
- Processed appeals and communicated determination according to policy.
Education
No Degree - Health Information Technology
University of New Mexico- Gallup
Gallup, NMHigh School Diploma -
Gallup High School
Gallup, NM05.1990
Skills
Skilled in Microsoft Office
Fast learner
Highly dependable
Excellent attention to detail
Timeline
Service Specialist V
RESPEC
05.2017 - 11.2025
Supervisory Health Specialist
Indian Health Service
05.2012 - 05.2017
Lead Billing Technician
Indian Health Service
08.2008 - 05.2012
Billing Technician
Indian Health Service
2003 - 2008
Voucher Examiner
Indian Health Service
1999 - 2003
No Degree - Health Information Technology
University of New Mexico- Gallup
High School Diploma -
Gallup High School