Angela Pledger
Salt Lake City ,Utah
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
19
19
years of professional experience
Work History
Apheresis Telerecruitment Specialist
American Red Cross
03.2023 - Current
- Called active donors to fill empty slots for platelets and blood donation to ensure hospital supply is at a safe level.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Maintained strong call control and quickly worked through scripts to address problems.
- Overcame objections with persuasive approach, highlighting benefits and deflecting concerns.
- Scheduled and confirmed appointments.
- Explained latest promotions, sales incentives and offerings to promote savings and drive sales.
Physician Representative
CompHealth Medical Staffing
01.2022 - 08.2022
- Brought in well-qualified, candidates to fill locum positions across the country.
- Fostered relationships with Physicians to expand customer base and retain business.
- Pursued and generated customer leads as well as engaged in follow up activities to gain new client accounts.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Coordinated marketing campaigns, monitoring accuracy, execution and follow-up.
Regional Director of Sales and Operations
Orangetheory Fitness
01.2015 - 10.2021
- Supported sales team members to drive growth and development.
- Established sales goals and strategies that contributed to increased growth in sales and profitability.
- Evaluated employee progress and compliance while identifying areas for additional coaching by monitoring daily performance.
- Conducted market research and reported on competitors.
- Led recruitment team, trained, mentored and developed new Sales Associates.
- Led and supported the region through Covid-19 pandemic.
- Reduced staff turnover by implementing a fair commission structure.
- Helped with end-to-end event planning process through meetings, walk-throughs and day-of execution.
Bar Supervisor and Server
California Pizza Kitchen
01.2010 - 10.2016
- Balanced tills, handled cash, processed credit card payment batches.
- Interviewed, hired and trained staff to improve customer retention and bolster sales.
- Increased profits by overseeing inventory.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Maintained ServSafe food handlers and alcohol permits.
Warehouse Manager
Utah's Hogle Zoo
07.2004 - 12.2009
- Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
- Hired, trained and motivated warehouse staff to meet tight schedules and demanding performance targets.
- Reconciled accounting records, including shipping and receiving logs and purchase orders.
- Established and maintained good relations with customers, vendors and transport companies.
Education
Digital Marketing - Social Media Engagement, Planning And Analytics
Columbia Business School
New York City08.2020
Certified Personal Trainer - Health And Fitness
National Council On Strength And Fitness
Salt Lake City, UT02.2014
Associates - General Studies
Salt Lake Community College
Salt Lake City, UT05.2006
Skills
- Compelling Leadership Experience
- Customer Service
- Hiring and Onboarding
- Proficient in Microsoft Office
- Types 70 WPM
- Social Media Management
- Lead generation
- Business Administration
- Project Coordination
- Event planning
- Service Quality
- Strategic Problem-Solving
Timeline
Apheresis Telerecruitment Specialist
American Red Cross
03.2023 - Current
Physician Representative
CompHealth Medical Staffing
01.2022 - 08.2022
Regional Director of Sales and Operations
Orangetheory Fitness
01.2015 - 10.2021
Bar Supervisor and Server
California Pizza Kitchen
01.2010 - 10.2016
Warehouse Manager
Utah's Hogle Zoo
07.2004 - 12.2009
Digital Marketing - Social Media Engagement, Planning And Analytics
Columbia Business School
Certified Personal Trainer - Health And Fitness
National Council On Strength And Fitness
Associates - General Studies
Salt Lake Community College