Summary
Overview
Work History
Education
Skills
Timeline
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Angela Pledger

Salt Lake City ,Utah

Summary

Seasoned Operations Manager with background in streamlining business processes to improve efficiency and profitability. Skilled at managing teams, reducing operational costs, and implementing strategic business plans. Strengths include leadership, problem-solving skills, and ability to make impactful decisions that drive company growth.

Overview

10
10
years of professional experience

Work History

Operations Manager

Orangetheory Fitness
Park City, UT
03.2024 - Current
  • Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
  • Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
  • Maintained accurate inventory records to track stock levels and minimize costs.
  • Developed key performance indicators to measure effectiveness of operational processes.

Franchise Support Team Manager

InXpress
South Jordan, UT
10.2023 - Current
  • Led and managed a team of 4 logistics specialists who supported over 100 franchisees across the US.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Delegated work to staff, setting priorities and goals.
  • Recruited and trained new employees to meet job requirements.
  • Built a structured set of KPI's that included SLA timeframes, CSAT scores and self assessments.

Physician Representative

CHG Healthcare
Salt Lake City, UT
01.2022 - 08.2023
  • Brought in well-qualified, candidates to fill locum positions across the country.
  • Fostered relationships with Physicians to expand customer base and retain business.
  • Pursued and generated customer leads as well as engaged in follow up activities to gain new clients.
  • Coordinated marketing campaigns, monitoring accuracy, execution and follow-up.

Regional Director of Sales and Operations

Orangetheory Fitness
Salt Lake City, UT
01.2015 - 10.2021
  • Supported sales team members to drive growth and development.
  • Established sales goals and strategies that contributed to increased growth in sales and profitability.
  • Evaluated employee progress and compliance while identifying areas for additional coaching by monitoring daily performance.
  • Conducted market research and reported on competitors.
  • Led recruitment team, trained, mentored and developed new Sales Associates.
  • Led and supported the region through Covid-19 pandemic.
  • Reduced staff turnover by implementing a fair commission structure.
  • Helped with end-to-end event planning process through meetings, walk-throughs and day-of execution.

Education

Digital Marketing - Social Media Engagement, Planning And Analytics

Columbia Business School
New York City
08.2020

Certified Personal Trainer - Health And Fitness

National Council On Strength And Fitness
Salt Lake City, UT
02.2014

Associates - Grooming Program

Animal Behavior College
Salt Lake City, UT
01-2006

Skills

  • Compelling leadership experience
  • Customer service and interpersonal skills
  • Proficient in Microsoft Office
  • Types 80 WPM
  • Social Media management
  • Sales and lead generation
  • Project management
  • Hiring and onboarding
  • Business Administration
  • Event Planning
  • Inventory management
  • Coaching and mentoring

Timeline

Operations Manager

Orangetheory Fitness
03.2024 - Current

Franchise Support Team Manager

InXpress
10.2023 - Current

Physician Representative

CHG Healthcare
01.2022 - 08.2023

Regional Director of Sales and Operations

Orangetheory Fitness
01.2015 - 10.2021

Digital Marketing - Social Media Engagement, Planning And Analytics

Columbia Business School

Certified Personal Trainer - Health And Fitness

National Council On Strength And Fitness

Associates - Grooming Program

Animal Behavior College

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Angela Pledger