Angela Pollick
Wapwallopen,PA
Summary
Dedicated and service-focused General Manager committed to delivering exceptional customer experiences that foster loyalty and drive repeat business. Detail-oriented with exceptional project management skills, proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for proactive approach to identifying and addressing issues, with a focus on optimizing staff and guest experiences and supporting team objectives. Proactive and goal-oriented professional with excellent time management, known for reliability and adaptability, with a swift capacity to learn and apply new skills. Committed to applying these qualities to drive team success and contribute to an efficient, happy work environment.
Overview
9
9
years of professional experience
Work History
General Manager/ Bartender
Powerhouse Eatery
07.2021 - Current
- Overseeing the daily operations of the restaurant, including managing staff, monitoring inventory, and ensuring customer satisfaction
- Overseeing customer relations
- Developing and implementing strategies to increase profitability and meet financial goals
- Recruiting, hiring, training, and supervising restaurant staff, including servers, bussers, chefs, and host/hostesses
- Employee resources and Scheduling
- Creating and maintaining a positive work environment for employees, enforcing company policies, and resolving any conflicts or issues that may arise.
Union Laborer
BHI Energy
02.2020 - 04.2020
- Assisting carpenters and other skilled tradespeople with various construction tasks
- Loading and unloading construction materials and tools at the specified location
- Safely operating power tools, hand tools, and equipment under the supervision of experienced carpenters
- Performing demolition, cleanup, and preparation work on scaffolding
- Erecting and dismantling scaffolding
- Assisting with measuring, cutting, and assembling wood, metal, or other building materials
- Following all safety protocols and regulations to ensure a safe working environment
- Collaborating with team members and contractors to complete projects on time.
Bartender
Danos Pub
09.2018 - 02.2020
- Greeting patrons and creating a welcoming atmosphere
- Taking drink orders and serving beverages, including beer, wine, cocktails, and non-alcoholic drinks
- Mixing and preparing drinks according to established recipes and customer preferences
- Engaging with customers in conversation and providing friendly and attentive service
- Handling cash transactions, processing payments, and managing the cash register
- Monitoring the bar area to ensure a safe and orderly environment for patrons
- Cleaning and maintaining the bar area, including restocking supplies and washing glassware
- Checking identification to verify the legal drinking age of customers
- Restocking liquor, beer, and other supplies as needed
- Collaborating with the owner to develop new drink specials or promotions.
Server
Top of the 80s
07.2017 - 02.2020
- Taking orders accurately and efficiently, including special requests or dietary restrictions
- Serving food and beverages with proper etiquette and timing
- Ensuring guest satisfaction by checking on tables regularly and addressing any issues promptly
- Anticipating guests' needs and providing exceptional service throughout the meal
- Clearing plates and resetting tables for the next course
- Processing payments accurately and handling large sums of cash or credit card transactions
- Collaborating with kitchen staff to ensure food is prepared and presented to the highest standard
- Adhering to fine dining service standards and maintaining a polished appearance at all times.
Breakfast Attendant, Maintenance
Abigail House Bed And Breakfast
10.2015 - 06.2017
- Operated kitchen equipment safely and efficiently, resulting in consistent quality of prepared foods.
- Displayed strong attention to detail when setting up buffet stations or cleaning the dining area after service.
- Maintained proper food handling procedures by following safety and sanitation guidelines diligently.
- Handled high-pressure situations calmly while multitasking effectively during peak service times.
- Restocked serving dishes, utensils, and condiments as needed to ensure optimal availability for guests throughout breakfast service hours.
- Prepared various breakfast dishes, resulting in a diverse and satisfying menu to cater to guest preferences.
- Contributed to a positive atmosphere by engaging in friendly interactions with both guests and coworkers alike.
Education
General Diploma -
Central Columbia Senior High School
Bloomsburg, PA07.2017
Skills
- Multitasking under extreme pressure and time restraints
- Staying organized and detail oriented
- Advanced problem solving skills
- Adequate knowledge of Social Media Advertising and Promoting
- Valid Server/Seller Ramp certification
- Leadership and team building
- Training and coaching
- Staff Management
- Customer Relations
- Inventory Control
- Verbal and written communication
- Deadline-oriented
- Risk Management
Timeline
General Manager/ Bartender
Powerhouse Eatery
07.2021 - Current
Union Laborer
BHI Energy
02.2020 - 04.2020
Bartender
Danos Pub
09.2018 - 02.2020
Server
Top of the 80s
07.2017 - 02.2020
Breakfast Attendant, Maintenance
Abigail House Bed And Breakfast
10.2015 - 06.2017
General Diploma -
Central Columbia Senior High School
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