Angela Poole
Dover,DE
Summary
Resourceful Head Bartender recognized for high productivity and efficient task completion. Specialize in inventory management, cocktail design, and customer service excellence. Excel in leadership, communication, and problem-solving to enhance team performance and guest satisfaction.
Overview
5
5
years of professional experience
Work History
Head Bartender
Difebos Italian Restaurant
Rehoboth, DE
03.2024 - 07.2024
- Coordinated special events such as tastings, fundraisers, corporate functions.
- Managed stock levels of all alcoholic beverages available at the bar.
- Developed new cocktail recipes for the menu.
- Created weekly reports of sales figures for management review.
Bartender
Obie's by the Sea
Rehoboth Beach, De
05.2023 - 08.2023
- Restocked and cleaned bar before and after every shift
- Served food and beverages to patrons and confirmed complete orders
- Explained menu items, describing ingredients and cooking methods upon request
- Stocked service areas with supplies during slow periods
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
Server
Striper Bites
Lewes, De
09.2021 - 08.2022
- Assisted in training new servers.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Provided excellent customer service to ensure satisfaction.
- Accurately recorded orders on cash register and point-of-sale system.
Server
Big Fish Grill on the Riverfront
Wilmington, De
10.2022 - 05.2022
- Assisted in training new servers.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Accurately recorded orders on cash register and point-of-sale system.
Prep Cook
Striper Bites
Lewes, De
06.2021 - 08.2021
- Maintained a clean and orderly kitchen by regularly washing dishes, sanitizing surfaces and taking out trash
- Prepped vegetables and ingredients by washing, chopping and dicing
- Organized and labeled stock of ingredients to maintain needed inventory levels
- Measured and weighed food items to comply with portion requirements
- Dressed, seasoned and garnished appetizers and salads to prepare for food service
Busser
Striper Bites
Lewes, De
06.2020 - 05.2021
- Cleared tables to maintain high turnover rate and minimize wait times
- Cleared, cleaned and sanitized booth and chair cushions and tables
- Wiped down and cleaned chairs, booths and highchairs
- Went above and beyond expectations by helping with various tasks to support teammates and provide customer service
- Carried food, dishes, trays or silverware from kitchens or supply departments to serving counters
- Swept, mopped and removed debris from dining room floors
- Transported filled bus tubs to the kitchen dishwashing area
- Maintained table settings by removing courses, replacing utensils and refilling beverages
- Expedited food to tables to assist servers during busy periods
- Notified manager of issues with equipment or breakage.
Barista
Rise Up Coffee Roasters
Rehoboth Beach, De
06.2019 - 09.2019
- Prepared and served coffee, espresso drinks, blended coffees, and teas.
- Maintained a calm demeanor during high-volume periods and special events.
- Kept up-to-date records of sales transactions using point-of-sale systems.
- Maintained a clean and organized workspace, enabling coworkers to locate resources and products.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Followed health, safety, and sanitation guidelines to pass state inspections.
- Created complex, hand-crafted beverages based on customer preferences.
Food Runner
Rise Up Coffee Roasters
Rehoboth Beach, De
06.2019
- Double-checked meals placed in the window against customer tickets for accuracy
- Memorized dining room floor plans and understood the table number system
- Assisted servers to optimize guest dining experience
- Gained broad base knowledge in restaurant operations, both front-of-house and back-of-house
- Responded quickly to customer concerns and escalated major issues to management
- Offering insight into menu items to answer customer questions
- Built and maintained relationships with regular customers by learning and remembering preferences
- Assisted hostess by answering phones to take reservations or to-go orders.
Education
High School Diploma -
Dover High School
Dover, DE05-2020
Some College (No Degree) - Psychology
University of Delaware
Newark, DESkills
- Organized
- Dining Customer Service
- High Energy and Stamina
- Basic accounting
- Service-Oriented
- Order Accuracy and Delivery
- Calm Under High-Volume Pressure
- Teamwork efficiency
- Rapport
- Networking
- Sharp memory
Affiliations
- Surfing
- Snowboarding
- Gardening
- Reading
Timeline
Head Bartender
Difebos Italian Restaurant
03.2024 - 07.2024
Bartender
Obie's by the Sea
05.2023 - 08.2023
Server
Big Fish Grill on the Riverfront
10.2022 - 05.2022
Server
Striper Bites
09.2021 - 08.2022
Prep Cook
Striper Bites
06.2021 - 08.2021
Busser
Striper Bites
06.2020 - 05.2021
Barista
Rise Up Coffee Roasters
06.2019 - 09.2019
Food Runner
Rise Up Coffee Roasters
06.2019
High School Diploma -
Dover High School
Some College (No Degree) - Psychology
University of Delaware
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