Summary
Overview
Work History
Education
Skills
Timeline
Generic

TAYLOR HARDY

Hamilton,OH

Summary

Experienced customer service professional with over 10 years of proven success in delivering exceptional customer experiences. Seeking to join SNS Management to advance my career in an environment that values energy, growth, and community. Dedicated to utilizing my skills and expertise to drive positive outcomes for customers and the company.

Overview

11
11
years of professional experience

Work History

Head Bartender

Cozys Cafe and Pub
08.2021 - Current
  • Developed and executed innovative seasonal cocktail menus, demonstrating creativity and a strong understanding of flavor profiles and current trends.
  • Managed all aspects of beverage service, ensuring prompt and accurate order fulfillment while maintaining high-quality standards and presentation.
  • Maintained a consistently clean and well-organized bar environment, adhering to strict hygiene standards and promoting a positive customer experience.
  • Oversaw cash and card transactions with accuracy, adhering to established financial procedures.
  • Addressed customer inquiries and concerns promptly and professionally, resolving issues efficiently and ensuring customer satisfaction.
  • Cultivated positive and engaging interactions with customers, fostering a welcoming atmosphere and building rapport to encourage repeat business.

Head Waiter

Pappadeaux Seafood Kitchen
05.2014 - 01.2021
  • Processed payments efficiently and accurately using cash and credit card systems, minimizing errors and ensuring smooth transactions.
  • Managed end-of-day closing duties, including balancing cash registers and reconciling credit card transactions, demonstrating reliability and attention to detail in financial management.
  • Collaborated with kitchen and serving staff to optimize table service, ensuring timely order delivery and enhanced customer satisfaction.
  • Provided detailed menu explanations and tailored recommendations, showcasing extensive product knowledge and improving the customer's dining experience.
  • Ensured compliance with health and safety standards by maintaining a clean and organized service environment and prioritizing the well-being of staff and customers.

Education

Lakota East Highschool
05.2016

Skills

  • Customer Service
  • Time Management
  • Organized
  • Building Rapport
  • Leadership
  • Results Oriented
  • Creative Problem Solving
  • Clear Communication

Timeline

Head Bartender

Cozys Cafe and Pub
08.2021 - Current

Head Waiter

Pappadeaux Seafood Kitchen
05.2014 - 01.2021

Lakota East Highschool

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