Angela Powe
Fort Wayne,IN
Summary
Dedicated professional with extensive experience in customer service and transportation logistics. Known for strong organizational skills and efficient data entry, consistently delivering high levels of satisfaction through effective communication and problem resolution.
Overview
30
30
years of professional experience
Work History
School Bus Driver
Fort Wayne Community Schools
Fort Wayne, IN
03.2025 - Current
- Operate a school bus safely, adhering to traffic laws and school district policies.
- Conduct pre-trip and post-trip inspections to ensure vehicle safety and compliance.
- Communicate effectively with students, parents, and staff regarding transportation schedules and procedures.
- Maintain accurate records of student ridership and daily route information.
- Communicated effectively with students, parents, and staff regarding transportation schedules and procedures.
- Maintained accurate records of student ridership and daily route information.
- Assisted students in boarding and disembarking safely from the bus.
- Implemented emergency procedures while ensuring student safety during unforeseen circumstances.
- Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
- Transported passengers safely along prescribed routes according to tight schedules.
Ecommerce Customer Service Representative
Do It Best Corp.
Fort Wayne, IN
04.2024 - 11.2024
- Resolved customer inquiries efficiently, ensuring high levels of satisfaction and loyalty.
- Processed orders accurately, utilizing company software for inventory management.
- Assisted team in maintaining product knowledge to provide effective solutions to customers.
- Collaborated with colleagues to streamline communication between departments, enhancing service delivery.
- Handled returns and exchanges promptly, adhering to company policies and procedures.
- Gathered customer feedback to identify improvement areas, assisting in service enhancement strategies.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Consumer Marketing Coordinator
Do It Best Corp.
Fort Wayne, IN
01.2021 - 04.2024
- Coordinated marketing campaigns to enhance brand visibility and drive customer engagement.
- Assisted in the development of promotional materials, ensuring alignment with corporate guidelines and messaging.
- Collaborated with cross-functional teams to establish successful execution of projects and campaigns.
- Developed and executed marketing plans for trade shows and other events to increase brand awareness.
- Managed workflow between staff, coordinating documents, and creative material distribution.
- Supported budget management efforts by tracking expenses related to marketing initiatives and promotional activities.
- Developed visually engaging marketing materials to support product launches and promotions.
Administrative Assistant
Do It Best Corp.
Fort Wayne, IN
03.2004 - 01.2021
- Coordinated office operations to enhance workflow efficiency and support team productivity.
- Managed scheduling and calendar organization, optimizing executive time management.
- Processed correspondence and documentation, ensuring accurate record-keeping and timely responses.
- Assisted in budget tracking and expense reporting, maintaining financial accuracy.
- Led cross-departmental communication initiatives to enhance information flow and teamwork.
- Oversaw inventory management for office supplies, ensuring availability while minimizing costs.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
Word Processing Specialist
Do It Best Corp.
Fort Wayne, IN
01.2001 - 03.2004
- Streamlined document preparation processes for enhanced efficiency and accuracy.
- Implemented quality control measures to ensure consistency in final outputs.
- Managed multiple projects simultaneously while adhering to strict deadlines.
- Utilized advanced features of word processing software to automate repetitive tasks.
- Strengthened communication between departments through precise and clear documentation.
- Conducted thorough proofreading and editing services, guaranteeing professional-quality documents every time.
- Managed sensitive information with discretion, adhering to strict privacy regulations in handling confidential material.
- Optimized data entry processes, enabling faster input without sacrificing quality or accuracy.
- Supported management with various administrative tasks, contributing to smooth daily operations within the company.
Telxon Communications Specialist/Order Dept. Clerk
Do It Best Corp.
Fort Wayne, IN
01.1999 - 01.2001
Word Processing Specialist
Do It Best Corp.
Fort Wayne, IN
08.1996 - 02.1998
Education
General Studies
Ivy Tech
Fort Wayne02-1999
No Degree - Certificate of Secretarial Sciences
International Business College
Fort Wayne12-1988
High School Diploma -
Parkway High School
Rockford, OH05-1988
Skills
- Dependable and reliable
- Excellent work attendance history
- Effective communication and organizational skills
- Safety-focused
- Safe driving practices
- Microsoft and Google Office
- Efficient data entry
- General office coordination
- Holds active CDL Class B with General Knowledge, Air Brakes, Passenger, and School Bus endorsements
Timeline
School Bus Driver
Fort Wayne Community Schools
03.2025 - Current
Ecommerce Customer Service Representative
Do It Best Corp.
04.2024 - 11.2024
Consumer Marketing Coordinator
Do It Best Corp.
01.2021 - 04.2024
Administrative Assistant
Do It Best Corp.
03.2004 - 01.2021
Word Processing Specialist
Do It Best Corp.
01.2001 - 03.2004
Telxon Communications Specialist/Order Dept. Clerk
Do It Best Corp.
01.1999 - 01.2001
Word Processing Specialist
Do It Best Corp.
08.1996 - 02.1998
General Studies
Ivy Tech
No Degree - Certificate of Secretarial Sciences
International Business College
High School Diploma -
Parkway High School