Angela Pratt
Clinton Township,MI
Summary
Experienced professional in inside sales, customer service, data entry, logistics, and administrative support. Proven track record in managing client relationships and surpassing sales targets. Proficient in using CRM systems to track and analyze customer data, leading to enhanced customer satisfaction and increased revenue. Detail-oriented with excellent multitasking and prioritization skills for efficient operations and timely project completion.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Logistics Shipping Coordinator
Elite Fence Products
07.2020 - Current
- Prepare warehouse invoices for customer orders
- Coordinate & schedule shipments with courier companies
- Verify inbound material delivery and enter receivers into ERP System
- Generate invoices and customer estimates using Outlook and Excel
- Determine shipping methods, routes or rates for materials to be shipped
Inside Sales Representative
Industrial Manufacturing Services - IMS Supply
01.2016 - 04.2020
- Contacted new and existing customers to discuss product and service solutions
- Cultivated and strengthened customer relationships to drive revenue growth
- Negotiated prices, terms of sale and service agreement to close transactions
- Initiated sales correspondence, preparing and presenting professional bids to customers
- Worked in conjunction with outside sales representative to maintain and grow product sales & services
Administrative Assistant/Shipping Clerk
Tunkers-Mastech
06.2010 - 12.2014
- Answered inbound calls, chats and emails to facilitate customer service
- Fielded customer complaints and queries, fast-tracking for problem resolution
- Prepared accurate shipping orders and bills of lading to direct and route materials
- Organized files and collecting data to be entered in an SAP database system
- Tracked purchases, sales & production orders for customers
Education
Associate of Applied Science - General Business Management, Business Management
Macomb Community College
Clinton Township, MI01.2018
Skills
- Transportation planning
- Warehouse management
- Logistics software proficiency
- Shipping documentation
- Cross-functional coordination
- Invoice processing
Certification
- Driver's License
- Certified Salesforce Administrator
Assessments
- Attention to detail, Proficient, 11/21, Identifying differences in materials, following instructions, and detecting details among distracting information
- Work style: Reliability, Proficient, 11/21, Tendency to be reliable, dependable, and act with integrity at work
- Customer service, Proficient, 11/21, Identifying and resolving common customer issues
- Administrative assistant/receptionist, Proficient, 11/21, Using basic scheduling and organizational skills in an office setting
- Customer focus & orientation, Proficient, 03/22, Responding to customer situations with sensitivity
- Sales skills, Proficient, 09/22, Influencing and negotiating with customers
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Logistics Shipping Coordinator
Elite Fence Products
07.2020 - Current
Inside Sales Representative
Industrial Manufacturing Services - IMS Supply
01.2016 - 04.2020
Administrative Assistant/Shipping Clerk
Tunkers-Mastech
06.2010 - 12.2014
Associate of Applied Science - General Business Management, Business Management
Macomb Community College
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