ERIKA GARCIA
Summary
Experienced in completing various clerical tasks and providing comprehensive staff support. Known for responsibility, punctuality, and high productivity, even with minimal supervision. Hardworking team player who consistently delivers results and thrives in a collaborative environment.
Overview
10
10
years of professional experience
Work History
Logistics Shipping Coordinator
Ultimate Staffing- AGAM
06.2024 - Current
- Optimized shipping processes by implementing efficient routing and scheduling systems.
- Maintained detailed records of all shipments, ensuring proper documentation for audits and compliance purposes.
- Resolved billing discrepancies by liaising with accounting department personnel, ensuring accuracy in financial reporting related to shipping activities.
- Participated in regular meetings with other members of management team to align department goals with overall company objectives.
- Reduced transportation costs by negotiating favorable contracts with carriers and vendors.
- Prepared and maintained accurate records of shipments and deliveries to enable tracking history and acquire consistent information.
- Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
- Factored shipping procedures, rates and routes in making determinations on best shipping methods for materials.
- Provided exceptional customer service by addressing inquiries regarding shipment status or concerns in a timely manner.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Shipping & Receiving Administrative Assistant
Hohmann & Barnard Inc
04.2023 - 06.2024
- Managed filing system, entered data and completed other clerical tasks.
- Obtain freight and volume rates as needed using
- Schedule LTL and ground trucks for outgoing shipments
- Preparation and distribution of Shipping and Billing paperwork
- Prepare and submit daily shipping report to corporate office
- Created FedEx labels and labeled the boxes for outgoing shipments
- Assist the General Manager with other areas in the shop/office or warehouse
- Self-motivated, with a strong sense of personal responsibility.
- Paid attention to detail while completing assignments.
Administrative Assistant
Ultimate Staffing
01.2023 - 03.2023
- Packing items and preparing labels to ship out customers' orders
- Create invoices and receipts
- Enter Purchase Orders and Sale Orders in pre-designated software
- Enter employee's timecard
- Run credit card payments
- Filing, scanning and faxing
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Proven ability to learn quickly and adapt to new situations.
- Learned and adapted quickly to new technology and software applications.
Shipping Clerk/ Office Manager
Navis Pack & Ship
05.2018 - 12.2022
- Entering customers' orders in pre-designated software
- Perform shipping receiving duties while ensuring the right item has been received and delivered
- Prepare labels for UPS, FedEx and USPS, UPS SCS. SLI's for international shipments,Bill of Lading for Freight shipments
- Scan edit and complete commercial invoices for international shipments
- Schedule deliveries and pickups
- Dispute charges with the freight carriers and bank transactions
- Data Entry entered all payments received by credit card, checks wire transfers, ACH and PayPal
- Coordinated with warehouse staff to ensure timely order fulfillment and delivery.
- Handled high-volume paperwork and collaborated with the team to resolve invoicing and shipping problems.
- Checked bills of lading, outgoing package paperwork, and other documentation for accuracy.
- Improved shipping efficiency by streamlining packing and labeling processes.
- Collaborated with customer service team to resolve shipping issues and provide timely updates to clients.
Medical Front Office Assistant
OPTUMCARE United Health Group
12.2021 - 03.2022
- Processed payments and informed individuals of further financial responsibility to facilitate timely payments.
- Worked effectively in fast-paced environments.
- Completed patient check-in processes by verifying insurance and submitting forms to nursing team.
- Reviewed and updated customer information in database for accuracy.
- Scanning medical records
- Clean and sanitize the waiting area, as well as the office area and bathrooms
- Fax medical records to hospital and other medical facilities
- Other duties assigned
- Directed phone inquiries, answered customer questions, and scheduled appointments.
Patient Services Representative- Bilingual
Family Health Centers of Baltimore
02.2018 - 05.2018
- Verify health insurance eligibility on date of appointment using EVS and other health insurance verification systems
- Collect co-pays and Sliding fee payments at the time of service
- Verify any changes to their insurance coverage and demographic information
- Type print and scan eligibility track sheet
- Scan and transfer forms into patient files
- Assisted patients in filling out check-in and payment paperwork.
- Conducted pre-registration tasks including verifying insurance eligibility requirements were met before scheduled appointments.
- Maintained patient confidentiality by adhering to HIPAA regulations and diligently updating records as needed.
- Resolved patient complaints promptly, demonstrating empathy and understanding while seeking mutually beneficial solutions.
Bilingual Contact Service Representative
Total Health Care
06.2017 - 10.2017
- Navigated multiple software systems efficiently while providing accurate assistance to callers.
- Conferred with patients to obtain and confirm pertinent billing and demographic information, accurately entered patient and insurance information into the system, and completed the patient registration process accurately
- Answered a high volume of phone calls, triaged emergencies, and directed other calls to appropriate departments
- Maintained privacy in accordance with HIPAA when dealing with personal health information
- Investigated and resolved customer inquiries and complaints quickly.
- Achieved a score of 97.6% for quality service per week
- Scheduled patients in the departments of Adult Medicine, Pediatrics, Dental, OB-GYN, and Infectious Disease
General File Clerk
Consolidated Distributors CED
08.2014 - 09.2015
- Review all invoices for appropriate documentation and approval prior to payment
- Completes payments by receiving, processing, verifying and reconciling invoices
- Process credit card bills and sale registers
- Work on expense batches and once completed forward to supervisor
- Maintain files and documentation thoroughly and accurately in accordance with company policy and accepted accounting principles
- Sort and distribute incoming mail
- Assisted with data entry and administrative support tasks to help meet team goals.
- Excellent communication skills, both verbal and written.
Education
Technical School - Typing and Filing
Academia Smith Corona
11-1994
High School -
11.1992
Skills
- Documentation and recordkeeping
- Data documentation
- Database entry
- Invoice processing
- Transportation planning
- Shipping documentation
- Carrier negotiations
- Documentation skills
- Shipping procedures
- International shipping
Languages
Spanish
Native or Bilingual
Timeline
Logistics Shipping Coordinator
Ultimate Staffing- AGAM
06.2024 - Current
Shipping & Receiving Administrative Assistant
Hohmann & Barnard Inc
04.2023 - 06.2024
Administrative Assistant
Ultimate Staffing
01.2023 - 03.2023
Medical Front Office Assistant
OPTUMCARE United Health Group
12.2021 - 03.2022
Shipping Clerk/ Office Manager
Navis Pack & Ship
05.2018 - 12.2022
Patient Services Representative- Bilingual
Family Health Centers of Baltimore
02.2018 - 05.2018
Bilingual Contact Service Representative
Total Health Care
06.2017 - 10.2017
General File Clerk
Consolidated Distributors CED
08.2014 - 09.2015
High School -
Technical School - Typing and Filing
Academia Smith Corona
Similar Profiles
Sionei MillerSionei Miller
CSR (Contract) at Ultimate Staffing AgencyCSR (Contract) at Ultimate Staffing Agency
Dionte' DuBoseDionte' DuBose
Substitute Teacher at Ultimate Scholastics Staffing SolutionsSubstitute Teacher at Ultimate Scholastics Staffing Solutions
Alex OriazAlex Oriaz
Assembler at Edwards Lifesciences, Ultimate StaffingAssembler at Edwards Lifesciences, Ultimate Staffing
Noraizan Binte Mohamed NoordinNoraizan Binte Mohamed Noordin
Logistics Shipping Coordinator at Tiong NamLogistics Shipping Coordinator at Tiong Nam
Enrique DiazEnrique Diaz
Logistics Shipping Coordinator at Schneider ElectricLogistics Shipping Coordinator at Schneider Electric