Angela Price
Shreveport,LA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in call center industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
USAA
Shreveport, LA
04.2019 - 09.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Delivered prompt service to prioritize customer needs.
Daycare Teacher
Jacobs
Shreveport, LA
02.2018 - 03.2019
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Assisted in preparation of meals and snacks to provide children with proper nutrition.
Cherry Picker Operator
1000bulbs
Garland, TX
04.2011 - 05.2016
- Operated multiple types of cherry picker equipment in utility maintenance environments with zero safety incidents.
- Used radios and hand signals to enhance performance and safety while effectively communicating between boom operator and ground personnel.
- Unloaded materials and goods at designated locations for best project availability.
- Pick 150 orders a day.
Education
High School Diploma -
American Academy High School Home
Shreveport, LA05.1998
Skills
- Microsoft Excel
- Order Fulfillment
- Staff Training
- Good Listening Skills
- Call Controlling
- Detailed Evaluations
- Microsoft Office
- Customer Service
Timeline
Customer Service Representative
USAA
04.2019 - 09.2023
Daycare Teacher
Jacobs
02.2018 - 03.2019
Cherry Picker Operator
1000bulbs
04.2011 - 05.2016
High School Diploma -
American Academy High School Home