ANGELA PRICE
South Ogden,Utah
Summary
Program and operations leader with an M.S. in Health Education and experience managing Medicaid-funded HCBS services across 7 residential locations, 35 individuals, and 100+ employees. Skilled in DSPD coordination, waiver authorizations, ISP-aligned documentation, compliance, CQI, and crisis response. Recruited 25 employees and reduced overtime 7% using UKG Pro.
Overview
11
11
years of professional experience
Work History
DIRECTOR OF RESIDENTIAL SERVICES
Community Options, Inc.
Ogden, UT
12.2024 - 04.2026
- Directed 24/7 Medicaid-funded HCBS residential operations across 7 locations supporting 35 individuals and 100+ employees, with direct leadership of 2 Program Managers and 7 House Leads
- Spearheaded dual Director and Program Manager responsibilities, overseeing staffing, scheduling, and shift coverage for 24/7 operations during management vacancies
- Coordinated waiver-funded services for 35 individuals with Utah DSPD and support coordinators, ensuring services aligned with approved authorizations and Individual Specific Plans (ISPs)
- Aligned service documentation for 35 individuals with approved Medicaid waiver services and authorizations to support accurate billing
- Led 100+ employees across 7 residential locations, overseeing staffing, performance, and 24/7 regulatory compliance
- Optimized 24/7 staffing across 7 residential locations, adjusting schedules and coverage based on ISP service authorizations and Medicaid waiver funding changes
- Evaluated external healthcare provider services for 35 individuals, advocating for alternative providers when care did not meet individual needs
- Initiated daily stand-ups and Town Hall meetings and participated in multidisciplinary clinical meetings to review treatment plans, medications, progress, mental health needs, and service changes for 35 individuals
- Tracked ISP goal progress for 35 individuals, reviewing program participation and verifying attendance documentation to support accurate service billing
- Recruited and hired 25 employees within a workforce of 100+ employees, coordinating onboarding, training, pay approvals, and placement across 7 residential locations
- Ensured Medicaid HCBS provider compliance across 7 residential locations, addressing DSPD audit findings and implementing corrective actions to meet applicable CMS requirements
- Developed operating procedures and training resources for 100+ employees to standardize processes, collaborating with the Executive Director on program policies and operational standards
- Resolved service grievances and complaints involving individuals, families, and support coordinators across 7 residential locations, addressing concerns and coordinating corrective actions
- Implemented weekly medication inventory counts across residential programs, requiring house leads to submit counts by a set day each week
- Managed payroll for 100+ employees using UltiPro/UKG Pro, correcting time-record discrepancies and reducing overtime by 7%
PROGRAM MANAGER
Community Options, Inc.
Ogden, UT
12.2023 - 12.2024
- Managed 24/7 operations across 3 residential homes supporting 13 individuals and supervising 25 employees
- Supervised 25 employees across 3 locations, coordinating workload and coverage, delegating responsibilities, providing on-the-job training, and coaching performance
- Reviewed program documentation across 3 residential locations for accuracy, completeness, compliance, and timely follow-through while coordinating services for 13 individuals
CASEWORKER I – CHILD PROTECTIVE SERVICES
Utah Department of Health and Human Services
Ogden, UT
03.2022 - 12.2023
- Managed and evaluated 12–25 concurrent cases using case-management systems, completing interviews, home visits, record reviews, safety assessments, and crisis intervention
- Reviewed data and confidential records for 12–25 active cases, identified inconsistencies, and prepared investigative and court reports documenting findings and recommendations
- Orchestrated 12–25 concurrent cases, collaborating with healthcare, legal, education, behavioral health, and community partners to communicate requirements and next steps
ACTIVE STUDENT PLANNER
Independence University
11.2020 - 08.2021
- Managed 100–120 students remotely using CampusVue, resolving documentation, eligibility, and account issues while maintaining accurate electronic records
- Achieved a top 5 ranking for student-contact performance while coordinating support across 4 departments
- Remote
SENIOR FINANCIAL AID OFFICER
Independence University
11.2018 - 10.2020
- Processed and reviewed federal aid across 3 stages using 7 systems, verifying data, completing transactions, reconciling discrepancies, and maintaining confidential records
- Remote
STUDENT FINANCIAL AID OFFICER
Independence University
01.2015 - 10.2018
- Audited 18–20 files daily against an 8-file requirement, exceeding productivity expectations by 100% while ensuring federal-aid compliance and resolving documentation errors
- Remote
Education
MASTER OF SCIENCE - HEALTH EDUCATION
Purdue Global University
01.2021
BACHELOR OF SCIENCE - CHILD AND FAMILY STUDIES
Weber State University
12.2011
Skills
- Medicaid-Funded HCBS Service Delivery
- DSPD & Support Coordinator Collaboration
- Waiver Service Authorizations
- ISP Alignment & Billing Documentation
- Long-Term Community-Based Services
- Program Quality Assurance
- Continuous Quality Improvement
- Program Evaluation & Performance Monitoring
- Regulatory Compliance
- Corrective Action Plans
- Project Management & Timeline Tracking
- Operations & Multi-Site Leadership
- Staff Coaching & Training
- Cross-Functional Stakeholder Coordination
- Documentation Audits
- Complaint & Incident Response
- Therap, WhenToWork, UltiPro/UKG Pro, CampusVue, Microsoft Excel, Word, PowerPoint, Outlook & Teams, Google Workspace, Jobvite, Electronic Documentation, Reporting & Tracking Systems, AI Productivity Tools
Timeline
DIRECTOR OF RESIDENTIAL SERVICES
Community Options, Inc.
12.2024 - 04.2026
PROGRAM MANAGER
Community Options, Inc.
12.2023 - 12.2024
CASEWORKER I – CHILD PROTECTIVE SERVICES
Utah Department of Health and Human Services
03.2022 - 12.2023
ACTIVE STUDENT PLANNER
Independence University
11.2020 - 08.2021
SENIOR FINANCIAL AID OFFICER
Independence University
11.2018 - 10.2020
STUDENT FINANCIAL AID OFFICER
Independence University
01.2015 - 10.2018
BACHELOR OF SCIENCE - CHILD AND FAMILY STUDIES
Weber State University
MASTER OF SCIENCE - HEALTH EDUCATION
Purdue Global University