Tracy Ashe
Mohegan Lake,NY
Summary
Dynamic leader with extensive experience in residential services and compliance oversight. Proven track record in team management, budget administration, and enhancing service delivery aligned with OPWDD regulations.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Director of Residential Services
Opengate, Inc.
Somers, NY
09.2024 - Current
- Provide leadership and strategic oversight of the residential and day program services.
- Direct and develop multidisciplinary leadership teams.
- Serve as the organization's senior residential authority, ensuring full compliance with OPWDD regulations.
- Develop and implement agency-wide residential policies and procedures aligned with OPWDD regulations to ensure regulatory integrity and fidelity.
- Partner with executive leadership, interdisciplinary teams, families, and external stakeholders to advance person-centered programming, workforce development, and strategic service expansion initiatives.
Director of Residential Services
Constructive Partnerships Unlimited
Fishkill, NY
08.2023 - 09.2024
- Developed and implemented individualized service plans for residents to enhance their quality of life.
- Evaluated program effectiveness through regular feedback from residents and families, adjusting strategies as needed.
- Facilitated communication between staff, residents, and families to promote transparency and trust.
- Managed scheduling of staff shifts to maintain adequate coverage in residential facilities.
Day Program Services Manager
Ability Beyond
Chappaqua, NY
03.2018 - 08.2023
- Oversaw daily operations of six-day programs, enhancing service delivery and participant satisfaction.
- Expanded service delivery from 42 people supported to 215.
- Implemented process improvements that streamlined workflows and increased team efficiency.
- Led training sessions for staff, promoting skill development and operational knowledge.
- Served as a trained investigator and a member of the Incident Review Committee.
Day Program Manager
Ability Beyond
Chappaqua, NY
10.2013 - 08.2016
- Led program development initiatives to enhance engagement and service delivery.
- Managed daily operations of site-based day programs to ensure compliance with organizational standards and regulatory requirements.
- Collaborated with interdisciplinary teams to create personalized care plans for participants.
- Trained and mentored staff in best practices for supporting people with disabilities.
Residential Manager
Ability Beyond
Chappaqua, NY
09.2009 - 10.2013
- Supervised residential staff, ensuring compliance with policies and procedures.
- Developed individualized support plans to enhance the quality of life for people supported.
- Responsible for on-site management, planning, and coordination of services within two residences.
- Coordinated staff scheduling, activity calendars, community integration.
COBRA Case Manager Supervisor
St. John's Riverside Hospital
Yonkers, NY
12.2006 - 09.2009
- Supervised case management team, ensuring adherence to best practices and organizational standards.
- Developed training programs to enhance staff skills and improve patient care outcomes.
- Implemented quality assurance protocols, increasing accuracy in case documentation and service delivery.
- Facilitated interdisciplinary meetings to coordinate patient care plans, promoting collaborative approaches among healthcare providers.
Network Coordinator
The Urban League of Westchester
White Plains, NY
11.2004 - 12.2006
- Coordinated services with infectious disease providers, organizations, and health care facilities to ensure regional needs and goals were met.
- Ensured clients were connected to service providers to meet their medical, social, and housing needs.
- Facilitated regulatory meetings and planned organizational events.
Medicaid Service Coordinator
Easter Seals
Rochester, NY
06.2002 - 10.2004
- Coordinated comprehensive care plans for clients, ensuring access to necessary services and resources.
- Facilitated communication between clients, families, and service providers to support ongoing needs.
- Developed and maintained accurate documentation of client progress and service utilization records in compliance of OPWDD regulations.
Education
Bachelor of Science - Human Services
SUNY Empire State College
Saratoga Springs, NY05-2007
Skills
- Team management & development
- Organizational budget management
- Services coordination and implementation
- Administrative experience
Certification
- SCIP Certified
- CRP and First Aid
Timeline
Director of Residential Services
Opengate, Inc.
09.2024 - Current
Director of Residential Services
Constructive Partnerships Unlimited
08.2023 - 09.2024
Day Program Services Manager
Ability Beyond
03.2018 - 08.2023
Day Program Manager
Ability Beyond
10.2013 - 08.2016
Residential Manager
Ability Beyond
09.2009 - 10.2013
COBRA Case Manager Supervisor
St. John's Riverside Hospital
12.2006 - 09.2009
Network Coordinator
The Urban League of Westchester
11.2004 - 12.2006
Medicaid Service Coordinator
Easter Seals
06.2002 - 10.2004
Bachelor of Science - Human Services
SUNY Empire State College