Angela Raio
New Hyde Park,NY
Summary
Highly motivated and detail-driven professional with extensive experience in fast-paced, high-volume customer service environments where precision, discretion, and clear communication are essential. Recently earned a Certificate of Completion in Digital Court Reporting from Court Reporting Academy and am currently strengthening my skills through an online mentorship program with the academy, as well as coursework to become a Digital Scopist. Prepared to bring a strong foundation in active listening, confidentiality, multitasking, and accurate documentation to the New York State Unified Court System as a Digital Court Reporter Trainee. Known for reliability, composure under pressure, and a steadfast commitment to accuracy, professionalism, and public service. Selected for employment in a security-sensitive position requiring a comprehensive background investigation and fingerprinting, demonstrating a proven record of integrity, trustworthiness, and responsibility.
Overview
1
1
Certification
17
17
years of professional experience
Work History
Senior Customer Support Representative
Slomin's
Hicksville, New York
09.2020 - Current
- Provide exceptional customer service in a high-volume environment supporting residential customers with home security systems, home video surveillance, home automation, HVAC, and heating oil services.
- Manage multiple computer applications simultaneously to resolve customer issues efficiently and accurately.
- Exercise sound judgment and problem-solving skills when handling complex customer concerns and time-sensitive situations.
- Consistently meet performance and quality standards in a fast-paced environment requiring accuracy, organization, and multitasking.
- Communicates clearly and professionally with customers from diverse backgrounds while remaining calm under pressure.
- Accurately document customer interactions, service requests, and account updates while maintaining strict confidentiality and attention to detail.
- Coordinated with all internal departments to ensure timely service and customer satisfaction.
- Supported customers in product selection and ordering, billing inquiries, returns, and technical issues.
- Engaged customers in conversation to identify needs and resolve issues, enhancing overall satisfaction.
- Conducted follow-up calls with customers post-resolution to ensure continued satisfaction and address any lingering concerns.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Recorded detailed customer interactions and transaction histories for reference and continuous improvement.
- Collected deposits or payments and arranged for billing.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Supported sales team members to drive growth and development.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Strengthened customer retention through tailored discount options, fostering loyalty and repeat business.
- Resolved escalated customer complaints in a timely manner.
- Provided top quality control and eliminated downtime to maximize revenue.
- Managed customer inquiries across multiple communication channels effectively.
- Provided product information and answered questions regarding features, pricing plans.
- Identified trends in customer issues and provided recommendations for resolution.
- Coordinated with suppliers regarding delivery dates, product availability.
- Studied company products to efficiently address customer inquiries and enhance sales opportunities. and services to answer customer questions quickly and capitalize on upsell opportunities.
- Mentored junior team members and managed employee relationships.
- Informed customers about service upgrades, new offerings, and account changes.
Store Manager of Operations
Iavarone Brothers
Middle Village, New York
09.2016 - 07.2020
- Implemented effective cost-control measures to maximize profitability.
- Reviewed and analyzed financial statements, including profit and loss reports, to inform operational decisions.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Enhanced customer satisfaction and streamlined store operations through effective relationship building and proactive problem-solving.
- Resolved customer complaints in a timely manner while maintaining excellent relations with customers.
- Developed and maintained store policies, procedures and operations manual.
- Provided feedback on product selection, layout, displays and promotions.
Master Stylist
Christie & Company
Bayside, New York
01.2010 - 11.2016
- Executed hair cutting and styling using various tools to satisfy client expectations.
- Selected personalized hair colors and products based on thorough consultations with clients.
- Fostered strong client relationships through effective communication to enhance loyalty.
- Coordinated follow-up appointments to ensure service continuity and improve retention.
- Managed appointment scheduling to optimize service flow and client availability.
- Addressed customer inquiries across multiple platforms to boost engagement.
- Participated in continuing education classes to remain current on new techniques.
- Maintained workstation cleanliness by regularly sanitizing equipment and ensuring a tidy environment.
Education
Certificate of Completion Digital Court Reporting - Digital Court Reporting
Court Reporting Academy
Online/Remote Coursework07-2026
Licensed NYS Cosmetologist - Cosmetology
Brittany Beauty School
Levittown, NY04-2006
High School Diploma -
Sewanhaka High School
Floral Park, NY06-2005
Certification of Digital Scopist - Digital Scopist
Court Reporting Academy
Online/Remote Coursework07-2026
Official NYS Traditional Notary And Electronic Notary - NYS Notary
NYS NOTARY
Online/Remote Coursework07-2026
Skills
- Active Listening
- Accurate Documentation
- Legal Terminology
- Confidentiality
- Attention to Detail
- Time Management
- Multitasking
- Written communication
- Customer Retention Strategies
- Problem Solving
- Microsoft Office Suite
- Data Entry
- Professionalism
- Strong teamwork
- CRM software proficiency
- Adaptive team player
- Data Analysis
- Customer Feedback Analysis
- Conflict resolution
Certification
- Certificate of Completion for Digital Court Reporting
Timeline
Senior Customer Support Representative
Slomin's
09.2020 - Current
Store Manager of Operations
Iavarone Brothers
09.2016 - 07.2020
Master Stylist
Christie & Company
01.2010 - 11.2016
Certificate of Completion Digital Court Reporting - Digital Court Reporting
Court Reporting Academy
Licensed NYS Cosmetologist - Cosmetology
Brittany Beauty School
High School Diploma -
Sewanhaka High School
Certification of Digital Scopist - Digital Scopist
Court Reporting Academy
Official NYS Traditional Notary And Electronic Notary - NYS Notary
NYS NOTARY