Gabrielle Thompson
Orlando,FL
Summary
Service-oriented Customer Support Representative with 5+ years of experience in contact center operations talking to customers over phone, e-mail, online chat or social media to resolve broad range of concerns. Offers strong computer skills in Word, Excel and web-based applications and delivers exceptional communication with keen attention to detail. Multitasks and thinks critically and analytically to problem solve and produce satisfied customers.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Senior Customer Support Representative
VacationVIP
05.2022 - Current
- Responding to incoming & outbound calls from customers and prospects
- Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
- Documented customer interactions in computer system and assisted cross-functionally with billing and technical support to deliver high-quality customer service.
- Managed customer accounts, responding to inquiries and resolving customer service issues
- Documented and detailed calls and complaints using call center's CRM database.
Retail Team Lead
Kate Spade
10.2019 - 08.2020
- Engaged in friendly conversation with customer to better uncover individual needs.
- Managed efficient cash register operations.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Executive Sales Manager
Hotel Furniture Liquidators & Wholesalers LLC
07.2013 - 01.2020
- Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones, and tailor products to individual markets.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Serviced 150 existing accounts every week to maintain contact and generate revenue.
- Planned and implemented innovative marketing strategies to drive sales.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Education
High School Diploma -
Liberty High School
Kissimmee, FL05.2017
Associate of Arts - General Studies
Valencia College
Orlando, FL08.2022
Bachelor of Arts - Communication Studies
University of Central Florida
Orlando, FL05.2025
Skills
- Microsoft Windows and Office
- Customer Account Management
- Conflict Resolution
- Active Listening
- Call Center Operations
- Customer Relations
- Records Preparation
- Customer Relationship Management
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Certification
- ACE - Adobe Certified Expert, Photoshop
Timeline
Senior Customer Support Representative
VacationVIP
05.2022 - Current
Retail Team Lead
Kate Spade
10.2019 - 08.2020
Executive Sales Manager
Hotel Furniture Liquidators & Wholesalers LLC
07.2013 - 01.2020
High School Diploma -
Liberty High School
Associate of Arts - General Studies
Valencia College
Bachelor of Arts - Communication Studies
University of Central Florida
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