Summary
Overview
Work History
Education
Skills
Accomplishments
hobbies
Languages
Timeline
Generic

Vinicius Lader

Costa Mesa,CA

Summary

An expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.

Overview

8
8
years of professional experience

Work History

Desktop Support Junior Network Administrator

Ciser Porcas E Parafusos
03.2008 - 03.2010
  • Managed over 20 customer calls per day.
  • Installed, configured and maintained computer systems and network connections.
  • Removed malware, ransomware, and other threats from laptops and desktop systems.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Purchased, setup and installed new computers.
  • Configured hardware, devices, and software to set up workstations for employees.

Desktop Support Junior Network Administrator

Infotech Ltd
01.2010 - 01.2012
  • Increased sales by 20%
  • Monitored networks and network devices to resolve technical problems quickly.
  • Researched and identified solutions to technical problems.
  • Configured and tested new software and hardware.
  • Removed malware, ransomware, and other threats from laptops and desktop systems.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Installed and configured operating systems and applications.
  • Installed, configured and maintained computer systems and network connections.

Network and Security Administrator

Araquari City Hall
02.2012 - 02.2016
  • Planned and implemented upgrades to system hardware and software.
  • Monitored networks and network devices to resolve technical problems quickly.
  • Maintained flexible schedule and responded to after-hours and weekend emergencies.
  • Installed and configured network printers and other peripheral devices.
  • Configured and maintained network backup and recovery procedures.
  • Assigned application access, security roles and permissions.
  • Responsible for more than 150 computers clients

Education

Certification - LPIC-1

Linuxville
Joinville
01.2012

Certification - LPIC-2

Linuxville
Joinville- Santa Catarina- Brazil
01.2013

Bachelor of Science - Communications Systems Technology

Federal Institute of Santa Catarina - IFC
Araquari- Santa Catarina - Brazil
01.2014

Skills

  • Network Access Control
  • Virus Protection Software
  • Network Hardware and Software Maintenance
  • Local Area Network (LAN)
  • Network Applications
  • Computational Tools
  • Microsoft Windows Office
  • Help Desk
  • Data Transfer Best Practices
  • Diagnostic Tools
  • Remote Support
  • Windows 7
  • End-User Support

Accomplishments

  • Supervised team of 5 staff members.
  • Resolved product issue through consumer testing.
  • Promoted to Senior Help Desk after 15 months of employment.

hobbies

I practice Jiu Jitsu every morning, Im purple belt at Art of Jiu Jisu. On my days off, you might find me enjoying my bass, i play in a band called `The Luggs` I worked as a Jiu Jitsu coach for 2 years, where i helped many people to get they goals with the martial arts.

Languages

Portuguese
Native or Bilingual

Timeline

Network and Security Administrator

Araquari City Hall
02.2012 - 02.2016

Desktop Support Junior Network Administrator

Infotech Ltd
01.2010 - 01.2012

Desktop Support Junior Network Administrator

Ciser Porcas E Parafusos
03.2008 - 03.2010

Certification - LPIC-1

Linuxville

Certification - LPIC-2

Linuxville

Bachelor of Science - Communications Systems Technology

Federal Institute of Santa Catarina - IFC

Similar Profiles

CREATE PROFILE
Vinicius Lader