Kate Brothers
Johnstown,PA
Summary
Customer-focused and proactive customer service representative with over 6 years of experience in effectively handling customer inquiries, resolving issues, and ensuring utmost customer satisfaction. Seasoned sales representative with a proven track record of consistently surpassing sales targets and cultivating strong customer relationships. Proficient in analyzing sales data to identify emerging trends and capitalize on lucrative opportunities. Authorized to work in the US for any employer.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Senior Customer Support Representative
RemedyMeds
Johnstown, PA
11.2024 - Current
- Delivered exceptional customer service by prioritizing emergency issues and developing and employing workarounds to solve problems expeditiously.
- Maintained comprehensive knowledge of products and services, ensuring accurate information was provided to customers.
- Documented customer interactions in computer system and assisted cross-functionally with billing and technical support to deliver high-quality customer service.
- Leveraged strong multitasking abilities to manage multiple cases simultaneously while maintaining attention to detail and accuracy.
Sales Associate/Team Leader
Verizon
Johnstown, PA
12.2022 - Current
- Handled sales for various devices including phones, tablets, and watches.
- Exceeded client expectations through exceptional service.
- Constantly outperformed sales goals with exceptional results.
- Cultivated robust communication and negotiation abilities via engagement with customers and colleagues.
Sales Representative Team Leader
AT&T
Johnstown, PA
04.2022 - 12.2022
- Promoted to team lead managing supervisor calls and chat inquiries with over 40 agents.
- Strengthened communication and problem-solving abilities by managing escalations.
- Coordinated with various departments to tackle intricate challenges.
Technical Support
Concentrix
04.2019 - 06.2020
- Addressed customer inquiries related to payroll and tax notices within QuickBooks Online.
- Handled incoming chat support and phone calls, ensuring prompt problem resolution.
- Enhanced customer service processes through Salesforce utilization.
Education
High school diploma - undefined
Grad Solutions
Tucson, AZ05.2019
Skills
- Computer Networking
- Desktop Support
- Help Desk
- QuickBooks
- Software Troubleshooting
- Technical Support
- Salesforce
- Troubleshooting
- VPN
- Live Chat
- Microsoft Excel
- Microsoft Windows
- Customer Support
- Network Support
- Payroll
- Warehouse Distribution Experience
- IOS (6 years)
- Operating Systems
- Remote Access Software
- Behavioral health
- Leadership
- Hospitality
- Cash handling
- Food service
- Time management
- Sales
- Medical terminology
- Microsoft Word
- Google Analytics
- Marketing
- Communication skills
- Microsoft Office
- Empathy and patience
- Cross-functional coordination
- Customer service
- Problem-solving
- Multitasking and organization
Certification
Driver's License
Languages
English - Fluent
Timeline
Senior Customer Support Representative
RemedyMeds
11.2024 - Current
Sales Associate/Team Leader
Verizon
12.2022 - Current
Sales Representative Team Leader
AT&T
04.2022 - 12.2022
Technical Support
Concentrix
04.2019 - 06.2020
High school diploma - undefined
Grad Solutions