Angela Raio
New Hyde Park,NY
Summary
Motivated professional with extensive experience in high-volume customer service environments, emphasizing precision and clear communication. Recently completed a digital court reporting certificate and currently enhancing skills through an online mentorship and coursework to become a digital scopist. Brings strong capabilities in active listening, confidentiality, multitasking, and accurate documentation to the New York State Unified Court System as a digital court reporter trainee. Recognized for reliability, composure under pressure, and a commitment to accuracy and professionalism, with a proven record of integrity in security-sensitive roles.
Overview
19
19
years of professional experience
Work History
Senior Customer Support Representative
Slomin's
Hicksville, New York
09.2020 - Current
- 'Managed approximately 130-160 incoming calls, emails and faxes per day from customers.'
- Accurately documented customer interactions, service requests, and account updates with strict confidentiality.
- Utilized CRM software to effectively track customer requests and follow-ups.
- Facilitated interdepartmental communication to resolve complex customer issues.
- Provided exceptional customer service in high-volume environment for residential security and automation services.
- Applied active listening and critical thinking to analyze and resolve complex customer issues.
- Coordinated with field technicians and dispatch teams to ensure efficient service scheduling.
- Navigated multiple software systems to maintain accurate real-time records of customer information.
- Conducted follow-up calls post-resolution to ensure customer satisfaction and address concerns.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Collaborated with team members to enhance service delivery processes.
- Read technical manuals or attended conferences and seminars to maintain knowledge of hardware and software.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Freelance Stylist & Bridal Expert
Freelance
, NY
06.2010 - 07.2021
- Delivered tailored hairstyling services aligned with individual client preferences.
- Executed precision haircuts, color treatments, and styling to achieve desired results.
- Created custom styles for special occasions including weddings and proms.
- Maintained accurate scheduling for events accommodating multiple clients.
- Collaborated with makeup artists and staff to ensure timely preparations for clients.
- Demonstrated exceptional customer service through personalized hairstyle and product advice.
- Followed current hairstyling trends to attract new demographics and encourage repeat business.
- Documented key information from each service visit in detailed reports.
Master Hairstylist
Christie & Company
Bayside, New York
01.2008 - 11.2016
- Executed diverse hair cutting and styling techniques to fulfill client expectations.
- Selected personalized hair colors and products through detailed consultations.
- Fostered strong client relationships via effective communication to enhance loyalty.
- Coordinated follow-up appointments to ensure service continuity and improve retention.
- Managed appointment scheduling to optimize service flow and availability.
- Addressed customer inquiries across platforms to increase engagement and satisfaction.
- Maintained workstation cleanliness by sanitizing equipment and organizing environment.
- Collaborated with coworkers across departments to ensure timely client treatment.
Education
Certificate of Completion Digital Court Reporting - Digital Court Reporting
The Court Reporting Academy
07-2026
Licensed NYS Cosmetologist - Cosmetology
Brittany Beauty School
04-2006
High School Diploma -
Sewanhaka High School
06-2005
Certification of Digital Scopist - Digital Scopist
Court Reporting Academy
07-2026
Official NYS Traditional Notary And Electronic Notary - NYS Notary
NYS NOTARY
07-2026
Skills
- Digital court reporting
- Recording technology
- Courtroom procedures
- Legal terminology
- Customer service excellence
- Records confidentiality
- Active listening
- Attention to detail
- Accurate documentation
- Professional ethics
- Time management
- Multitasking abilities
- Written and verbal communication
- Microsoft Office and CRM software
- High-accuracy data entry
- Problem resolution strategies
- Scheduling coordination
Additional Qualifications
- Successfully completed a comprehensive employment background investigation and fingerprinting for a security-sensitive position.
- Demonstrated integrity, professionalism, and discretion in handling confidential customer information.
Education, Certifications and Licensing
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References
References available upon request.
Timeline
Senior Customer Support Representative
Slomin's
09.2020 - Current
Freelance Stylist & Bridal Expert
Freelance
06.2010 - 07.2021
Master Hairstylist
Christie & Company
01.2008 - 11.2016
Certification of Digital Scopist - Digital Scopist
Court Reporting Academy
Certificate of Completion Digital Court Reporting - Digital Court Reporting
The Court Reporting Academy
Licensed NYS Cosmetologist - Cosmetology
Brittany Beauty School
High School Diploma -
Sewanhaka High School
Official NYS Traditional Notary And Electronic Notary - NYS Notary
NYS NOTARY