Ashley Nicole Bender
Elyria,OH
Summary
Emerging Digital Court Reporter currently completing a Digital Court Reporting Certificate at Cuyahoga Community College, equipped with comprehensive training in digital audio capture, deposition procedures, annotation, courtroom technology, and transcript production. Proficient in legal terminology and digital reporting workflows, with a strong foundation as a commissioned Ohio Notary Public and Remote Online Notary (RON). Over 25 years of customer service experience enhances professionalism, organization, and accuracy while maintaining composure in high-pressure situations. Actively preparing for the AAERT Certified Electronic Reporter (CER) examination and ready to embark on a career dedicated to producing precise and reliable legal records.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Server
Café Melissa
01.2014 - Current
- Executed exceptional customer service strategies in a high-pressure environment.
- Ensured precision in task execution while managing multiple responsibilities in high-pressure environments.
- Managed resolution of customer issues to enhance satisfaction and loyalty.
- Supported team objectives by providing trustworthy service and fostering a collaborative work environment.
Server
Smitty's Place
01.2005 - 01.2014
- Facilitated outstanding dining experiences by efficiently managing customer interactions in a high-volume setting.
- Balanced numerous tasks with precision, maintaining a professional standard throughout.
Education
Digital Court Reporting Certificate -
Cuyahoga Community College (Tri-C)
Cleveland, Ohio09-2026
Associates of Applied Business (A.A.B) - Voice Writing
Cuyahoga Community College
Cleveland, OH2027
Skills
- Digital Court Reporting
- Digital Audio Capture
- Transcript Production
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Zoom
- Microsoft Teams
- Legal Terminology
- Attention to Detail
- Customer Service
- Time Management
- Confidentiality
- Adaptability
- Professional Communication
Certification
- Ohio Notary Public
- Remote Online Notary (RON)
- Preparing for AAERT Certified Electronic Reporter (CER) Examination
Professional Equipment
- Lenovo ThinkPad X1 Carbon Laptop
- Focusrite Scarlett 18i8 Audio Interface
- Audio-Technica PRO 44 Boundary Microphones (4)
- Jabra Speak2 75 Speakerphone
- Zoom H4essential Digital Audio Recorder
- Logitech MX Brio 4K Webcam
- Portable USB-C Monitor
Timeline
Server
Café Melissa
01.2014 - Current
Server
Smitty's Place
01.2005 - 01.2014
Digital Court Reporting Certificate -
Cuyahoga Community College (Tri-C)
Associates of Applied Business (A.A.B) - Voice Writing
Cuyahoga Community College