Angela Ramsey
Chattanooga,TN
Summary
Dynamic individual with hands-on experience in multiple areas and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
15
15
years of professional experience
Work History
Animal Caretaker
Rover
Seattle, WA
10.2020 - 08.2025
- Assisted in daily feeding and care routines for various animals.
- Monitored animal behavior to identify signs of distress or illness.
- Maintained cleanliness in animal habitats and equipment.
- Implemented safety protocols during interactions with animals.
- Trained new volunteers, sharing knowledge and practices for high-quality animal care.
- Administered medications to animals, ensuring their recovery and continued health.
- Contributed to community outreach programs, educating public on responsible pet ownership and care.
- Maintained detailed records of animal care, treatments, and progress, contributing to effective health management.
Benefits Verification Specialist
Paramount Staffing
Atlanta GA
01.2018 - 08.2020
- Conducted comprehensive benefits eligibility verifications for diverse insurance plans.
- Collaborated with healthcare providers to resolve discrepancies in patient benefit information.
- Streamlined verification processes, enhancing efficiency and reducing turnaround time for claims.
- Utilized electronic health record systems to manage patient data and ensure accuracy in benefit determinations.
- Optimized the use of electronic claims submission systems to expedite claim processing times.
- Enhanced claim processing efficiency by reviewing and verifying insurance benefits information.
- Reduced errors in benefit verification tasks by conducting thorough audits and rectifying discrepancies.
- Checked employees' benefits enrollment for accuracy and inputted all data into crm.
Utility Customer Care Agent
CagGemini
Atlanta, GA
07.2010 - 03.2018
- Resolved customer inquiries through various communication channels, ensuring high satisfaction and prompt service.
- Trained new team members on product knowledge, policies, and customer service best practices.
- Analyzed customer feedback to identify trends, improving response strategies and service delivery.
- Maintained accurate records of customer interactions using CRM systems, ensuring data integrity and accessibility.
- Adhered strictly to data protection guidelines, ensuring that the confidential information of customers was treated with utmost respect and diligence throughout all interactions.
- Actively sought opportunities for professional development within the industry, participating in workshops and training sessions relevant to the role.
Education
Microsoft Suite Certification - Business Administration
On Site Computer Training
Forrest Park GA06-2014
Skills
- MS office
- Business administration
- Documentation and reporting
- Decision-making
- Time management
- Verbal and written communication
Timeline
Animal Caretaker
Rover
10.2020 - 08.2025
Benefits Verification Specialist
Paramount Staffing
01.2018 - 08.2020
Utility Customer Care Agent
CagGemini
07.2010 - 03.2018
Microsoft Suite Certification - Business Administration
On Site Computer Training