Summary
Overview
Work History
Skills
Certification
Websites
State 48 Brewery
Accomplishments
Timeline
Generic

Angela Rana

Paradise Valley,AZ

Summary

Reliable in demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed community expectations. Offering knack for building productive and long term working relationships. Successful in fast-paced and seasonal environments to manage goals and team development. Dedicated with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Corporate Manager

Angela's Kitchen
Surprise, Arizona
05.2012 - Current
  • Conducted regular performance reviews with staff members to improve productivity.
  • Identified training needs of staff members and provided appropriate resources.
  • Created an environment conducive to open dialogue between management and staff.
  • Negotiated contracts with suppliers to reduce operational costs.
  • Analyzed customer feedback data to identify areas of improvement in products and services.
  • Resolved conflicts among employees through effective communication techniques.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Directed recruitment, hiring, and training of new staff members.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Resolved customer complaints and issues promptly, maintaining a positive brand image.
  • Enhanced customer satisfaction through the development of a customer service excellence program.
  • Monitored staff performance and addressed issues.
  • Recruited and hired qualified candidates to fill open positions.
  • Led a team of 40 employees, ensuring high productivity and excellent customer service.
  • Oversaw daily operations, maintaining efficiency and quality standards.
  • Prepared staff work schedules and assigned team members to specific duties.

Skills

  • Human Resources Management
  • Operations Management
  • Staff Training and Development
  • Schedule Preparation

Certification

  • Certified Serv Safe food handler, and Maricopa County food handler
  • Arizona Title 4 Liquor Management

State 48 Brewery

  • founded and built Surprise's first Brewery with husband Mario Rana. Grew to 6 total State 48 locations throughout Arizona.
  • Major sponsor of City of Surprise MLB Spring Training Facility
  • Promoted and developed Sunday in the Park from 800 participants to over 6,000 participants in 2 years
  • supports many Surprise school athletic teams
  • Support Benevilla Community
  • Caters to USTA League National Championships held at the Surprise Stadium Complex in November
  • Contribute to and support Luke Airforce Base Officer's Club and other charity and events

Accomplishments

  • Won a 2023 World Cup Gold at the Great American Beer Festival, a world wide competition

Timeline

Corporate Manager

Angela's Kitchen
05.2012 - Current

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Angela Rana