Windows 10, 11,13
Angela Randle-Ringo
Customer Service/ Analyst
Colorado Springs,CO
Summary
Well-organized and diligent Regulatory Affairs Specialist adept at coordinating and tracking regulatory-related actions. Highly successful at keeping on top of changes in requirements to maintain flawless compliance. Offering 20 years' experience in Customer Service and looking for a challenging new role.
Overview
13
13
years of professional experience
3
3
years of post-secondary education
Work History
Regulatory Compliance Specialist/Customer Service Associate
Systems Integration And Analysis, Inc
Colorado Springs, CO
12.2021 - Current
- Assisted with regulatory product compliance initiatives such as TSR impact assessments.
- Assisted with regulatory product compliance initiatives such as Security Reglations
- Worked with governance committees to make and evaluate plans.
- Received, researched and resolved consumer inquiries.
Event Coordinator/Customer Service Specialist
EAA (Employee Awareness Association)
Colorado Springs, CO
05.2011 - 06.2021
- Managed event logistics and operations.
- Hired, trained and supervised volunteers and support staff required for events.
- Interviewed clients to understand event scopes of work, establish budgets and determine timelines for venue selection, guest list finalization and rehearsal, ceremonies and receptions.
- Evaluated and selected service providers and vendors according to customer requirements.
- Brainstormed and implemented creative event concepts and themes.
- Utilized internal databases to prepare and distribute guest lists, electronic invitations and registration processes.
- Consulted with customers to determine objectives and requirements for events.
- Liaised with marketing and PR colleagues to promote special events in social calendars.
- Coordinated schedules and timelines for events.
- Managed administrative logistics of events planning, event booking and event promotions.
Customer Care Representative
StarTek/ Kaiser Permanete
Colorado Springs, CO
03.2015 - 02.2017
- Leveraged sales expertise to promote products and capitalize on upsell opportunities.
- Resolved concerns with products or services to help with retention and drive sales.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Navigated multiple computer systems and applications to find information.
- Assisted call-in customers with questions and orders.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
- Coordinated timely responses to online customer communication and researched complex issues.
Education
GED -
Santa Teresa High School
San Jose, CA 09.1977 - 06.1980
No Degree - California Real Estate
Chabot College
Hayward, CA 05.2001 -
No Degree - Clinical Laboratory Technology
IntelliTec College - Colorado Springs
Colorado Springs, CO 05.2001 -
Skills
Forms management
undefinedAffiliations
- American Marketing Association
- Society of Women Engineers
Software
Excel
Crochet making my own shawls
I invented my pattern , color variations, sizes, and lengths. I been making these since 2006
Timeline
Regulatory Compliance Specialist/Customer Service Associate
Systems Integration And Analysis, Inc
12.2021 - Current
Customer Care Representative
StarTek/ Kaiser Permanete
03.2015 - 02.2017
Event Coordinator/Customer Service Specialist
EAA (Employee Awareness Association)
05.2011 - 06.2021
No Degree - California Real Estate
Chabot College
05.2001 -
No Degree - Clinical Laboratory Technology
IntelliTec College - Colorado Springs
05.2001 -
GED -
Santa Teresa High School
09.1977 - 06.1980
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