Angela Randolph
Rosedale,New York
Summary
Accomplished professional with a decade-long track record of fostering outstanding client relationships and boosting operational outcomes. Proficient in navigating complex support queries and committed to elevating customer satisfaction through meticulous issue resolution and proactive engagement. The ability to learn company technology platforms quickly, as well as a solid skill set that includes conflict resolution, critical thinking, and time management. Having the ability to multitask and prioritize effectively in a dynamic work environment to deliver results and drive process improvements.
Overview
13
13
years of professional experience
Work History
Production Manager
Colors in Optics
07.2024 - Current
- Communicate daily with factories to manage all production/delivery issues
- Monitored and tracked progress of all production tasks for on-time delivery.
- Analyze weekly work process reports to identify any delivery issues as they relate to factory delays and potential customer delivery delays
- Liaised with production manager, suppliers, and vendors to support production needs.
- Collaborated with cross-functional teams to align production plans with customer requirements.
Import Specialist
Sobel Network Shipping
10.2022 - 12.2023
- Provided all costing information to agents within bid date and time required by contractors
- Utilized Cargo Wise to manage, enter, and monitor ocean shipments from origin to destination
- Evaluated potential new carriers to improve service and pricing
- Promoted working relationships with agents to foster loyalty and encourage repeat business
- Executed accurate and timely shipping & delivery invoices
Community Habilitation Worker
Life's WORC
11.2021 - 03.2023
- Worked directly with patient treatment teams and participated in care coordination procedures
- Counseled patients on health-related topics and lifestyle changes for improved well-being
- Provide personalized support to individuals with developmental disabilities to enhance their quality of life and promote independence within the community
Senior Production Coordinator
J/Slides Footwear
01.2022 - 10.2022
- Managed, created, and updated seasonal buys with China factories
- Setup & chart styles corrected pre-packs, factory costs, wholesale and retail costs, and divisions
- Created shipments in A2000 and tracked and updated factory shipments to warehouse
- Collaborated with Sales Team on projections, adopted product, and confirmed delivery of final production
- Generated UPCs or new styles and exported to GXS, InterTrade, and JOOR Platform helped to increase company revenue by 30%
Senior Production Coordinator
Global Brands Group/Calvin Klein Footwear
03.2012 - 04.2020
- Created, input, maintained, revised production orders in SAP while monitoring transmission to factories, filing, and updating records of purchase orders, tracking & receiving stock deliveries
- Managed SMU programs for Off Price US/International customers
- Organized with each division head to streamline procedures to ensure their timely release of delivery updates/delays, material changes resulting in 90% decrease in delays
- Communicated with China & Italian factories to monitor progress of timelines, pre-production, and increased production efficiency by 85%
- Developed creative solutions to reduce/prevent delays and missed monthly targets by 50%
- Supervised and immediately addressed any quality/technical issues with factories, mills, and vendors that arose to ensure customer timely deliveries
Education
Certification in Community Health Worker Program -
Nassau Community College
Garden City, NY11.2021
Skills
- Microsoft Office
- Customer Relations
- Organizational Skills
- Time Management
- Conflict Resolution
- Critical Thinking
- Process Improvement
- Team Collaboration
- Adaptability
- Detail-Oriented
- Project Management
Timeline
Production Manager
Colors in Optics
07.2024 - Current
Import Specialist
Sobel Network Shipping
10.2022 - 12.2023
Senior Production Coordinator
J/Slides Footwear
01.2022 - 10.2022
Community Habilitation Worker
Life's WORC
11.2021 - 03.2023
Senior Production Coordinator
Global Brands Group/Calvin Klein Footwear
03.2012 - 04.2020
Certification in Community Health Worker Program -
Nassau Community College
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