Angela Randolph
Queens,New York
Summary
Accomplished professional with a decade-long track record of fostering outstanding client relationships and boosting operational outcomes. Proficient in navigating complex support queries and committed to elevating customer satisfaction through meticulous issue resolution and proactive engagement. Quick to learn company technology platforms, with a solid skill set that includes conflict resolution, critical thinking, and time management. Adept at multitasking and prioritizing effectively in dynamic work environments, including remote settings, to deliver results and drive process improvements.
Overview
13
13
years of professional experience
Work History
Production Manager
Colors in Optics
New York, NY
07.2024 - Current
- Managed all production and delivery issues with daily communication with factories
- Monitored and tracked progress of all production tasks for on-time delivery
- Analyzed weekly work process reports to identify delivery issues related to factory delays and potential customer delivery delays
- Liaised with production managers, suppliers, and vendors to support production needs
- Collaborated with cross-functional teams to align production plans with customer requirements
- Utilized remote collaboration tools to ensure seamless communication and coordination
Import Specialist
Sobel Network Shipping
Rockville Centre
10.2022 - 12.2023
- Provided all costing information to agents within bid date and time required by contractors
- Utilized Cargo Wise to manage, enter, and monitor ocean shipments from origin to destination
- Evaluated potential new carriers to improve service and pricing
- Promoted working relationships with agents to foster loyalty and encourage repeat business
- Executed accurate and timely shipping and delivery invoices
- Leveraged remote work tools to manage and monitor shipments efficiently
Community Habilitation Worker
Life's WORC
Garden City
11.2021 - 03.2023
- Worked directly with patient treatment teams and participated in care coordination procedures
- Counseled patients on health-related topics and lifestyle changes for improved well-being
- Provided personalized support to individuals with developmental disabilities to enhance their quality of life and promote independence within the community
- Conducted virtual consultations and support sessions to maintain continuity of care
Senior Production Coordinator
J/Slides Footwear
New York
01.2022 - 10.2022
- Managed, created, and updated seasonal buys with China factories
- Set up and charted styles, corrected pre-packs, factory costs, wholesale and retail costs, and divisions
- Created shipments in A2000 and tracked and updated factory shipments to the warehouse
- Collaborated with the Sales Team on projections, adopted product, and confirmed delivery of final production
- Generated UPCs for new styles and exported to GXS, InterTrade, and JOOR Platform, helping to increase company revenue by 30%
- Utilized remote project management tools to coordinate with international teams
Senior Production Coordinator
Global Brands Group/Calvin Klein Footwear
New York
03.2012 - 04.2020
- Created, input, maintained, and revised production orders in SAP while monitoring transmission to factories, filing, and updating records of purchase orders, tracking, and receiving stock deliveries
- Managed SMU programs for Off Price US/International customers
- Organized with each division head to streamline procedures, ensuring timely release of delivery updates/delays and material changes, resulting in a 90% decrease in delays
- Communicated with China and Italian factories to monitor progress of timelines, pre-production, and increased production efficiency by 85%
- Developed creative solutions to reduce/prevent delays and missed monthly targets by 50%
- Supervised and immediately addressed any quality/technical issues with factories, mills, and vendors to ensure timely customer deliveries
- Coordinated remote teams to enhance production efficiency and communication
Education
Certification in Community Health Worker Program -
Nassau Community College
Garden City, NY11.2021
Skills
- Microsoft Office
- Customer Relations
- Organizational Skills
- Time Management
- Process Improvement
- Team Collaboration
- Adaptability
- Detail-Oriented
- Project Management
- Remote Work Proficiency
- Virtual Collaboration Tools
Timeline
Production Manager
Colors in Optics
07.2024 - Current
Import Specialist
Sobel Network Shipping
10.2022 - 12.2023
Senior Production Coordinator
J/Slides Footwear
01.2022 - 10.2022
Community Habilitation Worker
Life's WORC
11.2021 - 03.2023
Senior Production Coordinator
Global Brands Group/Calvin Klein Footwear
03.2012 - 04.2020
Certification in Community Health Worker Program -
Nassau Community College
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