Angela Reyes-Huerta
Fullerton,CA
Summary
Highly organized cross trained Client Service Representative and Veterinary Assistant who possesses strong communication, problem-solving, and multitasking skills. Skilled in building strong relationships with clients and providing quality service. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
4
4
years of professional experience
Work History
Client Service Representative
Eye Care for Animals
03.2023 - Current
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
- Managed incoming calls, providing prompt and accurate information to clients about products and services.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Maintained detailed records of client interactions, allowing for better understanding of needs and preferences for future engagements.
- Prepared and submitted reports to keep management informed of sales activities and progress.
Veterinary Assistant & Client Service Representative
East Chapman Veterinary Center
06.2022 - 03.2023
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Improved client relations through effective communication and education on pet health needs.
- Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
- Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
- Administered medications to animals in treatment and documented changes in condition.
- Educated visitors about responsible pet ownership practices while promoting available resources such as spay/neuter clinics or training classes offered through the organization.
Veterinary Assistant/Receptionist
Aliso Viejo Animal Hospital
06.2021 - 05.2022
- Handled assignments independently with good judgement and critical thinking skills.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Educated clients on post-surgical care and nutrition.
- Cleaned, sterilized and maintained surgical instruments and equipment.
- Maintained clean and safe animal living areas.
Veterinary Assistant & Kennel Attendant
Orange Olive Veterinary Hospital
11.2020 - 03.2021
- Monitored post-operative recovery processes for surgical patients closely to detect any complications early enough for prompt intervention.
- Educated clients on preventive care measures such as vaccination schedules, heartworm prevention, flea/tick control, dental hygiene, and nutrition guidelines.
- Collaborated with fellow technicians to create efficient workflows that streamlined daily tasks within the clinic setting.
- Provided thorough discharge instructions to clients following appointments or surgical procedures, ensuring clear understanding of medications, aftercare steps, and follow-up recommendations.
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
Skills
- Surgical procedures and support
- Veterinary Terminology
- Pharmacy inventory
- Patient Flow Management
- Lab operations
- System Documentation
- Feline behavior understanding
- Patient restraint
- Animal Safety
- Medication Administration
- Diagnostic Imaging
- Post Operative Care
- Veterinary Assistance
- Safety Monitoring
Cat and Kitten Rescue
Independently caring for stray/feral kittens, adult cats as well as geriatric cats.
Timeline
Client Service Representative
Eye Care for Animals
03.2023 - Current
Veterinary Assistant & Client Service Representative
East Chapman Veterinary Center
06.2022 - 03.2023
Veterinary Assistant/Receptionist
Aliso Viejo Animal Hospital
06.2021 - 05.2022
Veterinary Assistant & Kennel Attendant
Orange Olive Veterinary Hospital
11.2020 - 03.2021
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