Ann Crabbe
Ashburn ,Va
Summary
Highly organized and dependable candidate skilled in managing multiple priorities with a positive attitude. Demonstrated commitment to assuming additional responsibilities to achieve team goals. Recognized as a highly successful Veterinary Technician with extensive expertise in anesthesia, surgery, and pathology in small animals. Proven track record of building strong rapport with pet owners to provide seamless pet care and deliver exceptional service.
Overview
13
13
years of professional experience
Work History
CLIENT SERVICE REPRESENTATIVE
National Harbor
02.2022 - Current
- Remote job on the weekend answering the phone for a dueling piano bar
- Book tables, transaction over the phone, and answer general questions.
Veterinary Nurse
Banfield Animal Hospital
01.2024 - 06.2024
- Assisted in surgeries by preparing surgical suites, sterilizing equipment, and ensuring anesthesia administration was safe and effective.
- Upheld high standards of hygiene within the clinic through diligent cleaning and disinfecting routines, reducing the risk of infection.
- Maintained accurate medical records for efficient patient care and treatment followup.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Ensured effective recovery after surgical procedures through diligent post-operative monitoring and care of patients.
- Provided exceptional customer service through professional interactions with clients at the front desk, over the phone, or via email communications.
- Improved patient care by providing compassionate nursing support and assistance during examinations, surgeries, and treatments.
- Reduced stress levels of hospitalized animals through continuous monitoring, comfort measures, and appropriate environmental adjustments.
- Contributed to improved patient outcomes by participating in ongoing professional development and staying current on veterinary nursing best practices.
- Safeguarded animal welfare by recognizing signs of pain or distress in patients undergoing treatments or observations on-site at the clinic.
- Educated pet owners on preventive healthcare measures, enhancing overall pet wellness within the practice''s clientele base.
- Answered owner animal health questions and advised on best care practices.
VETERINARY TECHNICIAN
Ballston
05.2016 - 09.2018
- Duties included performing densities assisting in surgery that range from spay and neuters to major orthopedic
- Doing surgery discharges and keeping there records update and putting in charges
- When working in treatment I was responsible for assisting the Doctors with their appointments draw blood, giving vaccines, ear cleaning, trimming nails and mats, taking radiographs, assisting in ultrasound, bandage and splitting wounds and breaks
- Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
- Assisted in euthanasia procedures with empathy and compassion, providing emotional support to grieving pet owners during difficult times.
- Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
- Restrained animals to protect veterinarians from potential harm.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Conducted diagnostic tests such as blood work, x-rays, and ultrasounds to aid in accurate diagnosis and treatment planning.
VETERINARY TECHNICIAN
US Falls Church Animal Hospital
04.2015 - 02.2016
- Duties included performing densities with one rooted extractions with suturing, assisting in surgery that range from spay and neuters to major orthopedic
- Doing surgery discharges and keeping there records update and putting in charges
- When working in treatment I was responsible for assisting the Doctors with their appointments draw blood, giving vaccines, ear cleaning, trimming nails and mats, taking radiographs, assisting in ultrasound, bandage and splitting wounds and breaks.
VETERINARY TECHNICIAN
Fairfax
10.2011 - 09.2014
- Duties included, checking in patients for surgery, performing densities, assisting in surgery that range from spay and neuters to major orthopedic
- Additionally I worked in the pharmacy filling medicine from the voicemails to appointments
- When working in treatment responsible for assisting the Doctors with their appointments draw blood, giving vaccines, ear cleaning, trimming nails and mats, taking radiographs, assisting in ultrasound, bandage and splitting wounds and breaks, and answering multiple phone calls
- While also in treatment I was responsible for making sure all the ICU patients were up to date on their hourly treatments
- I also worked at the boarding facilities, Dulles Gateway
- I would be the only tech onsite and would help with routine surgeries
- I would also be helping the doctor with there appointments, drawing blood, vaccines, radiographs, filling medication, and numerous other task
- I would also help with vaccinating the boarders, which also included the Boarder Patrol Animals.
Education
ASSOCIATE IN SPECIALIZED TECHNOLOGY - Vet Tech
Vet Tech Institute
Pittsburgh, PA10.2011
HIGH SCHOOL DIPLOMA -
South Lakes High
Reston, VA07.2007
Skills
- Active Listening
- Microsoft Office
- Reading Comprehension
- Complex Problem-Solving
- Social Perceptiveness
- Customer Support
- Call center experience
- Follow-up skills
- Customer Education
- Client Relations
- Customer Focus
- Patient Monitoring
- Wound Management
- Veterinary nursing
- Stress reduction techniques
- Compassionate Care
- Diagnostic Imaging
- Patient Examination
- Surgical Assistance
- Post Operative Care
Timeline
Veterinary Nurse
Banfield Animal Hospital
01.2024 - 06.2024
CLIENT SERVICE REPRESENTATIVE
National Harbor
02.2022 - Current
VETERINARY TECHNICIAN
Ballston
05.2016 - 09.2018
VETERINARY TECHNICIAN
US Falls Church Animal Hospital
04.2015 - 02.2016
VETERINARY TECHNICIAN
Fairfax
10.2011 - 09.2014
ASSOCIATE IN SPECIALIZED TECHNOLOGY - Vet Tech
Vet Tech Institute
HIGH SCHOOL DIPLOMA -
South Lakes High