Elizabeth Zapata

• Greets clients and visitors upon arrival to the clinic and appropriately route them to the correct staff member; utilizing appointment systems, registration staff and triage protocols • Manages the intake of clients into the practice in a friendly and service-oriented manner; registers and assist clients with completing baseline information. Ensuring client chart is complete of all required information such as, verification of patient demographics and payer coverage. Helps with completing consents and verifying insurance status, including updating PCP, EVS NGS and updating insurance databases. .

• Manages the client discharge process which may include processing internal and external referrals, informing clients of their referral information, scheduling follow-up appointments, and distributing tokens. • Schedule appointments for clients across multiple disciplines via in-person requests or telephone calls. Document all activities in the EMR to ensure proper preparation of medical record and billing information prior toe time of appointment.

• Supports other members of the clinic team to ensure smooth client workflow and excellent customer service.

• Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
• Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
• Upsold customers from shelf to premium brands to help boost sales.
• Recommended food and drinks to patrons based on preference, pairings and special promotions.
• Balanced daily registers and generated sales reports for management.
• Resolved customer complaints in a professional manner.

• Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
• Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
• Documented customer correspondence in CRM to track requests, problems and solutions.
• Maintained strong call control and quickly worked through scripts to address problems.
• Asked probing questions to determine service needs and accurately input information into electronic systems.
• Answered, screened and processed high volume of calls daily with call management system and web-based communications.
• Implemented additional services to maintain exceptional client service ratings.
• Performed needs analysis and presented options based on findings to help customers make decisions.
• Updated customer accounts, addresses and contact information within call management databases.