Julian Muñoz
Highland,Indiana
Summary
Talented Banquet Hall Manager with exceptional organizational skills and a keen eye for detail. Managed banquet operations for Dining Solutions Events, ensuring seamless execution of events and exceeding client expectations. Proven ability to handle high-pressure situations and deliver exceptional customer service.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Client Service Representative
Old National Bank
Highland, IN
02.2024 - Current
- Delivered exceptional customer service by resolving issues and providing accurate solutions.
- Managed client accounts, ensuring accuracy in transactions, amendments and client info.
- Collaborated with team members to dual control processes and improve service delivery efficiency.
- Educated clients on bank products and services, leading to improved engagement and satisfaction levels.
Manager
Dining Solutions
Highland, Indiana
08.2019 - 08.2025
- Luxury event hall/venue
- Responsibilities/Achievements
- Customer Satisfaction
- Event Coordination
- Food Service and Handling
- Event Preparation and Decorating
- Youngest Individual ever promoted to manager within the company
- Contact : Valerie Zaczyk - (219)671-9599
Fry Cook
McDonald's
Highland, IN
06.2022 - 08.2023
- Operated kitchen equipment to prepare food items efficiently and safely.
- Maintained cleanliness and organization of workstations to adhere to health regulations.
- Assisted in training new staff on food preparation techniques and safety protocols.
- Collaborated with team members to ensure timely service during peak hours.
Education
University - Criminal Justice
Calumet College of Saint Joseph
10.2023
Highschool - undefined
Highland High School
05.2022
Skills
Active Listening
Communication
Customer Service
Management
Critical Thinking
Problem Solving
Certification
- I.L.E.A. Jail Officer Course #202113 (11/2021 - Present) Fully Education on Corrections
- Apple Teacher (11/2018 - Present) Very skilled and knowledgeable with apple technology and products
- Telecommunications Certification (11/2018 - 11/2019) Completed course for Emergency Police Dispatcher (EPD)
- Have not renewed
LANGUAGES
English Full Professional Proficiency
Spanish Elementary Proficiency
INTERESTS
Digital Photography, Video Editing, Soccer, Volunteer Work
Timeline
Client Service Representative
Old National Bank
02.2024 - Current
Fry Cook
McDonald's
06.2022 - 08.2023
Manager
Dining Solutions
08.2019 - 08.2025
University - Criminal Justice
Calumet College of Saint Joseph
Highschool - undefined
Highland High School