Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Angela Rice

Kapolie

Summary

Dynamic Field Supervisor at Roto-Rooter with a proven track record in enhancing customer satisfaction and retention. Skilled in operations planning and effective communication, I successfully negotiated contracts that maximized profit margins while coordinating team efforts for seamless service delivery. Committed to quality control and fostering strong client relationships.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Field Supervisor

Roto-Rooter
01.2025 - 05.2025
  • Enhanced customer satisfaction by providing personalized solutions to client needs, resulting in higher retention rates.
  • Provided ongoing support for existing customers to ensure satisfaction levels remained high following initial sale interactions.
  • Negotiated favorable contract terms with clients, while maximizing profit margins.
  • Coordinated with water team to provide smooth execution of sales.

Homemaker/Companion

Bristol Hospice
01.2024 - 01.2025
  • Recognized changes in client behavior or health, promptly reporting concerns to appropriate healthcare providers for assessment and intervention.
  • Upheld client confidentiality and privacy by respecting their personal boundaries and adhering to established professional guidelines.
  • Maintained a clean and safe living environment by performing light housekeeping tasks routinely.
  • Promoted a sense of belonging for clients by engaging them in meaningful conversations about their lives, hobbies, or experiences.
  • Assisted clients by performing laundry, meal preparation and other tasks.
  • Facilitated open lines of communication between all members of the caregiving team, contributing to a cohesive support network for the client.
  • Entrusted to handle confidential and sensitive situations in professional matter.

Care Provider

Consumer Direct Care
05.2013 - 06.2023


  • Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.
  • Reduced patient anxiety and stress through effective communication and active listening skills.
  • Promoted social, emotional, and physical health through diverse activities.
  • Managed challenging patient behaviors effectively by utilizing de-escalation techniques and maintaining professional composure.
  • Coordinated transportation arrangements for medical appointments or other outings as needed while ensuring safety at all times during transport transitions.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Handled incoming mail, bills and invoices and completed appropriate actions.
  • Entrusted to handle confidential and sensitive situations in professional matter.

Owner's Assistant

A Plus Pest Control
06.2015 - 06.2022
  • Greeted guests in with friendliness and professionalism.
  • Worked closely with management to provide effective assistance for specific aspects of business operations.
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Assisted manager in all aspects of business operations.
  • Filed paperwork and organized computer-based information.
  • Worked with senior management to initiate new projects and assist in various processes.
  • Volunteered to help with special projects.

Education

GED -

Salish Kootenai College
Pablo, MT
11-1996

Skills

  • Field operations
  • Schedule coordination
  • Task delegation
  • Operations planning
  • Project monitoring
  • Quality control

Accomplishments

  • Achieved Field Supervisor title by completing field training with accuracy and efficiency.

Certification

  • Water Remediation and RestorationTraining - 12-25

Timeline

Field Supervisor

Roto-Rooter
01.2025 - 05.2025

Homemaker/Companion

Bristol Hospice
01.2024 - 01.2025

Owner's Assistant

A Plus Pest Control
06.2015 - 06.2022

Care Provider

Consumer Direct Care
05.2013 - 06.2023

GED -

Salish Kootenai College

Similar Profiles

CREATE PROFILE