Angela Richards
Dover,NC
Summary
Proven leader at B/S/H Home Appliances Corp, adept in conflict resolution and process improvement, enhancing team efficiency and performance. Mentored employees, fostering teamwork and collaboration, and led by example in safety and quality standards. Achieved significant improvements in team productivity and employee satisfaction through effective coaching and mentoring.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Team Leader
B/S/H Home Appliances Corp
New Bern, NC
11.2014 - Current
- Developed strategies for problem solving and conflict resolution among team members.
- Created training materials and conducted group trainings on new processes or procedures.
- Established clear expectations for employees, providing guidance when needed.
- Facilitated communication between cross-functional teams within the organization.
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
- Managed conflict resolution within the team to maintain a positive work environment.
- Established clear team goals aligned with company objectives, tracking progress regularly.
Process Specialist
B/S/H Home Appliances Corp
New Bern, NC
07.2014 - 11.2014
- Assisted in training personnel on new processes, methods and techniques.
- Assist Team Leader
Assembly Line Production Worker
B/S/H Home Appliances Corp
New Bern, NC
09.2008 - 07.2014
- Assembled components according to established procedures and safety protocols.
- Loaded and unloaded parts into machines for processing.
- Cleaned tools, equipment, and workstations as needed throughout shift.
- Ensured that all safety regulations were followed at all times while operating machinery.
- Identified defective parts or items needing rework during inspections.
- Reported any potential hazards or areas of improvement to supervisors immediately.
- Stacked finished products onto pallets in preparation for shipment from the facility.
- Rotated through various positions on the assembly line as needed by management.
- Assisted in training new employees on assembly line processes and procedures.
- Used established assembly instructions to complete jobs.
- Completed component assembly with minimal supervision to meet deadlines.
Education
High School Diploma -
West Craven High
Vanceboro, NC06-2001
Some College (No Degree) - Information Technology
University of Phoenix
Tempe, AZSome College (No Degree) - Criminal Justice
Lenoir Community College
Kinston, NCSkills
- Complaint resolution
- Mentoring
- Coaching
- Complex Problem-solving
- Process improvement
- Leading team meetings
- Performance evaluations
- Work Planning and Prioritization
- Flexible schedule
- Relationship building
- Verbal and written communication
- Safety processes and procedures
- Leadership
- Safety
- Team motivation
- Evaluating employee work
- Conflict resolution
- Key performance indicators
- Performance improvement
- Teamwork and collaboration
- Team building
- Employee training
Accomplishments
- 2024 3rd Quarter High 5 winner at B/S/H Home Appliances Corp in New Bern, NC
Certification
- Communication Skills Basics GoSkills.com
- Team Leadership GoSkills.com
- Body Language GoSkills.com
Timeline
Team Leader
B/S/H Home Appliances Corp
11.2014 - Current
Process Specialist
B/S/H Home Appliances Corp
07.2014 - 11.2014
Assembly Line Production Worker
B/S/H Home Appliances Corp
09.2008 - 07.2014
High School Diploma -
West Craven High
Some College (No Degree) - Information Technology
University of Phoenix
Some College (No Degree) - Criminal Justice
Lenoir Community College
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