Angela Richards
Dallas,TX
Summary
Customer‑focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for addressing concerns with empathy and clarity. Committed to improving customer satisfaction and driving positive outcomes through attentive, solution‑focused support.
Overview
15
15
years of professional experience
Work History
Rideshare Driver/Food Delivery Driver
Uber Technologies Inc.
Dallas, Texas
07.2022 - Current
- Demonstrated excellent time management by arriving at pickup locations punctually.
- Consistently fulfilled service expectations independently without oversight.
- Greeted customers and informed them about rideshare service offerings.
- Delivered food promptly to designated locations, ensuring customer satisfaction.
CAP 1 Associate
Wal-Mart Supercenter
Terrell, Texas
04.2019 - 06.2022
- Stocked and arranged merchandise to ensure an inviting sales floor for customers.
- Assisted customers in locating products and addressed inquiries with professionalism.
- Maintained accurate inventory by regularly monitoring stock levels.
- Returned misplaced items to appropriate departments for enhanced organization.
- Collaborated with team members to streamline workflow during peak hours.
Access Service Representative
Baylor Scott & White Hospital
Dallas, Texas
01.2011 - 08.2014
- Scheduled patient appointments and procedures with precision to ensure attention to detail.
- Verified insurance, collected co-pays, and processed payments according to clinic guidelines.
- Managed high-volume phone calls, delivering clear information and assisting patients effectively.
- Updated current records by obtaining personal and financial information from patients.
Education
Some College (No Degree) - English Literature
Eastfield College
Mesquite, TXSkills
- Customer Service
- Effective Communication
- Active Listening
- Empathy
- Time Management
- Problem Solving
- Attention to Detail
- Data Analysis
- Self‑Motivated
Accomplishments
Five‑time Press Ganey Award recipient for exceptional patient service.
Timeline
Rideshare Driver/Food Delivery Driver
Uber Technologies Inc.
07.2022 - Current
CAP 1 Associate
Wal-Mart Supercenter
04.2019 - 06.2022
Access Service Representative
Baylor Scott & White Hospital
01.2011 - 08.2014
Some College (No Degree) - English Literature
Eastfield College