Erin Fiedler
East Dubuque,IL
Summary
Accomplished professional with expertise in customer service and quality control, honed at Uber and Progressive Processing. Demonstrated excellence in safe driving and schedule management, enhancing customer satisfaction and operational efficiency. Achieved a 20% increase in repeat business through exceptional service. Skilled in troubleshooting and collaboration, ensuring high-quality standards and seamless operations.
Overview
5
5
years of professional experience
Work History
Rideshare Driver/Delivery Driver
Uber, Uber Eats and Amazon Flex
Dubuque, IA
02.2025 - Current
- Developed strong communication skills while interacting with diverse groups of riders daily.
- Responded to passenger concerns and complaints politely and professionally.
- Followed company guidelines and policies when interacting with passengers.
- Assisted passengers with loading and unloading luggage for enhanced customer care.
- Built and maintained positive relationships with passengers by providing friendly and professional service.
- Increased repeat business through exceptional customer service, resulting in numerous positive reviews on the rideshare platform.
- Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
- Picked up riders at designated locations and greeted upon vehicle entry.
Palletizer Operator
Simmons Pet Food
Peosta, IA
01.2024 - 06.2025
- Troubleshot equipment malfunctions promptly, ensuring minimal disruption to production schedules.
- Demonstrated strong attention to detail while overseeing the assembly of boxes or trays prior to palletizing operations, ensuring consistent results across all packaged items.
- Played a critical role in maintaining overall production timelines by consistently meeting or exceeding performance targets and expectations.
- Enhanced production efficiency by maintaining and operating palletizing equipment properly.
- Collaborated with team members to optimize workflow and improve overall productivity.
- Assisted in training new Palletizer Operators, sharing expert knowledge to enhance their skills and performance.
- Ensured product quality by inspecting finished products before packaging and shipping.
Quality Control Inspector
Progressive Processing
Dubuque, IA
10.2020 - 01.2024
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Inspected incoming and outgoing materials for accuracy and quality.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Performed visual inspections and non-destructive tests where appropriate.
- Improved product quality by conducting thorough inspections and identifying defects in a timely manner.
- Maintained compliance with industry regulations through meticulous record-keeping and documentation of inspection results.
- Collaborated with production staff to establish and meet quality standards
- Completed precise measurements using special tools.
- Participated in team meetings to discuss progress and results, providing ideas and suggestions for improvement.
Education
GED -
East Dubuque High School
East Dubuque, IL05-1994
Skills
- Schedule management
- Excellent navigation
- Customer service
- Vehicle maintenance
- Punctuality
- Customer engagement
- Safe driving
- Cleanliness
- Passenger transportation
- Clean driving record
- Defensive driving
- Map reading
Timeline
Rideshare Driver/Delivery Driver
Uber, Uber Eats and Amazon Flex
02.2025 - Current
Palletizer Operator
Simmons Pet Food
01.2024 - 06.2025
Quality Control Inspector
Progressive Processing
10.2020 - 01.2024
GED -
East Dubuque High School