Angela Rivera
Fountain,CO
Summary
Customer-oriented Program Manager with over 10 years of experience in strategic planning and complex problem-solving. Expert in networking, marketing, cross-functional communication, employee supervision and process improvements. Decisive leader seeking to leverage background in program management to fulfill a leadership role with Army Community Service.
Passionate Counseling Professional with a background in various areas of counseling seeking to leverage education and training to take next career step with a respected organization. Highly skilled in preparing and leading activities for youths and adults, fostering meaningful relationships with community partners and increasing engagement in the community. Demonstrated leadership skills and encouraged individuals towards personal growth and overall success..
Overview
22
22
years of professional experience
Work History
Program Manger/Support Coordinator
Fort Carson Army Community Service
Colorado, CO
03.2010 - Current
- Increased client satisfaction by facilitating council meetings to improve overall program success.
- Managed a caseload up to 800 clients while liaising cross-functionally within agencies in reference to clients, meetings and trainings.
- Set team priorities, maintained schedules and monitored performance.
- Ensured all programs and projects were successful and effective.
- Supervised employees and oversaw operations for programs to ensure success.
- Secured funding to support programs and projects.
- Tracked progress by employing program documentation, directives, funding information and other vital program materials.
Outreach Coordinator
Fort Carson Army Community Service
Colorado Springs, CO
09.2008 - 03.2010
- Used discretion and sound judgement in using company materials and supplies.
- Supervised 5 program staff members focused on cementing connections in the area to promote organizational goals.
- Authored content of newsletters, social media postings and educational brochures.
- Developed and incorporated community-based programs to meet various needs and monitored each program’s effectiveness.
- Served in various leadership roles to plan and manage community initiatives.
- Organized community outreach programs to drive awareness of Army initiatives.
- Promoted community events and news through monthly newsletters, which were distributed to local families and community leaders.
- Developed and implemented programs to fill different community needs.
- Provided individuals and families with information and resources to connect with available programs.
- Liaised with community members, business owners and officials to address current issues and find appropriate solutions.
- Educated members of the public about different social service programs by facilitating informational community workshops.
School Liaison Officer
Fort Carson Child and Youth Services
Colorado Springs, CO
03.2006 - 09.2008
- Serves as the Primary Advisor to the Commander on matters related to schools and education.
- Facilitates communication between the Command Army Families and the local school Community.
- Informs and assists parents with school transition and deployment challenges.
- Provides educational opportunities for school personnel, parents, and military connected children through workshops, briefings and special events.
Youth and Family Specialist
Pueblo Youth and Family Academy
Pueblo, CO
07.2005 - 03.2006
- Met with parents and guardians to discuss children's progress and to determine priorities and resource needs.
- Developed interesting course plans to meet academic, intellectual and social needs of students that encompassed multimedia learning tools.
- Performed student background reviews to ascertain learning deficiencies and strengths in order to develop tailored lessons based on student needs.
- Observed and documented behaviors and actions of students.
- Provided continuous evaluation of program operations as compared with established mission and set parameters.
- Led groups of youth in discovery exercises and offered personalized support to individuals in need of extra assistance.
Youth Workforce Development Specialist
Pikes Peak Workforce Center
Colorado Springs, CO
08.2002 - 07.2005
- Case management for at-risk youth and youth offenders
- Provided job coaching and mentoring for at risk youth and youth offenders
- Conducted initial assessments and case management.
- Created job postings, tracked applicants and conducted interviews on behalf of employers.
- Advised employers on hiring policies that are compliant with applicable laws and regulations.
- Developed strategies for connecting employers with qualified candidates from diverse backgrounds.
- Coordinated job fairs and other special events designed to promote local businesses.
- Worked with employers and conducted trainings and workshops
Education
Master of Arts - Educational Counseling
University Of Phoenix
Denver, CO2000
Bachelor of Arts - Psychology
University Of Colorado
Colorado Springs,CO1995
Skills
- Workforce management
- New hire orientation and onboarding
- Mediation expertise
- Records keeping and maintenance
- Resource Planning
- Lean Six Sigma
- Managing schedules
- Event planning and promotion
- Objectivity and critical thinking
- Training and development
- Employee relations
- Service prioritization
- Team Building
- Hiring Manager
- Operating Plans Development
- Employee Performance Evaluations
Timeline
Program Manger/Support Coordinator
Fort Carson Army Community Service
03.2010 - Current
Outreach Coordinator
Fort Carson Army Community Service
09.2008 - 03.2010
School Liaison Officer
Fort Carson Child and Youth Services
03.2006 - 09.2008
Youth and Family Specialist
Pueblo Youth and Family Academy
07.2005 - 03.2006
Youth Workforce Development Specialist
Pikes Peak Workforce Center
08.2002 - 07.2005
Master of Arts - Educational Counseling
University Of Phoenix
Bachelor of Arts - Psychology
University Of Colorado