Angela R. Lown
Lexington,South Carolina
Summary
Compassionate and organized professional specializing in patient advocacy and operational efficiency. Enhanced patient relations through effective communication and conflict resolution strategies. Achieved significant improvements in patient satisfaction as a Guest Services Specialist at Lexington Medical Center, thriving in high-pressure healthcare environments.
Overview
1
1
Certification
Work History
Guest Services Specialist II
Lexington Medical Center
West Columbia, SC
2017 - 2026
- Addresses patients and families' concerns by serving as a liaison between clinical and non-clinical teams, ensuring a timely and professional resolution of patient care.
- Documented patient comments, concerns, and compliments in the patient feedback system to support and improve patient satisfaction outcomes.
- Provided research and documentation for the grievance process.
- Advocated for and educated patients on advance directives, serving as a notary for related services.
- Managed the procurement of hospital supplies and equipment, including PPEs, and service recovery items.
- Managed hospital movie channel selections to enhance viewer engagement.
- Facilitates and oversees in-office volunteer efforts to assist patients and families, managing visits and serving as an essential connection in patient care.
- Assisted Guest Services manager and executed additional assigned responsibilities.
Guest Services Specialist I
Lexington Medical Center
West Columbia, SC
2016 - 2017
- Served as a liaison between patients, families, and the organization in facilitating or negotiating positive outcomes and solutions to needs or concerns.
- Answered and routed incoming calls appropriately, and documented referred calls from the hospitals' Action Line, including follow-up for complaint resolution.
- Researched complaints and concerns regarding the quality and delivery of care and services related to patient care to promote optimum care and satisfaction.
- Provided information and notary services for advanced directives.
- Secured and documented lost and found items, coordinating with patients or next of kin for retrieval.
Business Office Associate
Lexington Family Practice White Knoll
Lexington, SC
2013 - 2016
- Managed patient referrals to specialists and ensured timely processing of requests.
- Collaborated with insurance companies to verify patient coverage and pre-authorizations.
- Educated new staff across network regarding referrals process.
Radiology Associate
Lexington Medical Center
West Columbia, South Carolina
2009 - 2013
- Scheduled diagnostic tests, such as X-rays, CT scans, ultrasounds, MRIs, and special procedures performed in ROCU for patients.
- Maintained accurate patient records and documentation to support operational efficiency.
Orthodontic Assistant
Whitehead Orthodontics
Lexington, SC
2004 - 2007
- Prepared treatment rooms, instruments, and equipment while following strict sterilization and infection control protocols.
- Assisted the orthodontist during patient procedures to ensure an efficient workflow.
- Educated patients and families on care instructions.
- Managed patient records, treatment notes, and confidential information accurately and securely.
Administrative Assistant
Progressive Therapy UCI Medical Affiliates
Lexington, SC
1995 - 2001
- Supported staff training by providing orientation for new employees.
- Coordinated communication between staff and leadership to enhance operational efficiency.
- Managed account reconciliations and billing support to maintain accuracy and regulatory compliance.
- Scheduled radiology appointments for patients and collaborated with insurance companies to verify patient coverage and pre-authorizations.
Education
Associate in Occupational Technology - Expanded Dental Duty Assisting
Midlands Technical College
West Columbia, SC05.2008
Certification
• Basic Life Support (CPR and AED) Provider, 2026 - present
• Commissioned Notary Public for The State of SC, 2016 - present
• Diploma in Expanded Duty Dental Assisting, 2004
• South Carolina Real Estate License, 2021 - 2004
• South Carolina Real Estate Salesman, 2004 - Expired
• Certificate in Dental Infection Control, Radiology and Nitrous Oxide, 2008
• Geriatric Nursing Certificate, 1993
• Certificate in Phlebotomy, 1990
• Commissioned Notary Public for The State of SC, 2016 - present
• Diploma in Expanded Duty Dental Assisting, 2004
• South Carolina Real Estate License, 2021 - 2004
• South Carolina Real Estate Salesman, 2004 - Expired
• Certificate in Dental Infection Control, Radiology and Nitrous Oxide, 2008
• Geriatric Nursing Certificate, 1993
• Certificate in Phlebotomy, 1990
Committees
- Received Grants from the LMC Foundation for Hearing Amplifiers, 2023 & 2025
- Department Newsletter Creator/Designer, 2023 - present
- LMC Culture, Be Well and Hospital Week Committee, 2021 - present
- Lexy Committee, 2016 - present
- Patient Experience Champion Departmental Representative, 2013 - present
- United Way Department Representative, 2017 -2023
- LMC Foundation Hope Campaign Committee, 2017 - 2022
Awards
- LMC Guest Services Employee Excellence Award, 2023
- LMC Lexy Award Winner Team Recipient - Best Employee Engagement Effort, 2020
- LMC Lexy Award Winner Employee Recipient - Administration Effort, 2013
Timeline
Guest Services Specialist II
Lexington Medical Center
2017 - 2026
Guest Services Specialist I
Lexington Medical Center
2016 - 2017
Business Office Associate
Lexington Family Practice White Knoll
2013 - 2016
Radiology Associate
Lexington Medical Center
2009 - 2013
Orthodontic Assistant
Whitehead Orthodontics
2004 - 2007
Administrative Assistant
Progressive Therapy UCI Medical Affiliates
1995 - 2001
Associate in Occupational Technology - Expanded Dental Duty Assisting
Midlands Technical College