Angela R. Lown
Lexington,SC
Summary
Compassionate and dedicated healthcare professional focused on patient advocacy and operational efficiency. Proven ability to enhance patient relations and satisfaction through effective communication and adept conflict resolution. Thrives in high-pressure environments, consistently ensuring timely resolutions and fostering positive outcomes for patients and families. Committed to delivering exceptional care while streamlining processes to improve overall service delivery.
Overview
1
1
Certification
32
32
years of professional experience
Work History
Guest Services Specialist II
Lexington Medical Center
South Carolina
12.2016 - Current
- Addressed patients' and families' concerns by serving as a liaison between clinical and non-clinical teams, ensuring a timely and professional resolution of patient care.
- Documented patient comments, concerns, and compliments in patient feedback system to enhance patient satisfaction outcomes.
- Provided research and documentation for the grievance process.
- Educated patients on advance directives and provided notary services.
- Coordinated procurement of hospital supplies and equipment, including PPEs and service recovery items, ensuring availability for patient care.
- Managed hospital movie channel selections to enhance viewer engagement.
- Oversaw in-office volunteers to assist patients and families, managing visits and fostering connections that improved patient experience.
- Assisted Guest Services manager with daily operations.
Guest Services Specialist I
Lexington Medical Center
South Carolina
12.2015 - 12.2016
- Functioned as a liaison between patients, families, and the organization, negotiating solutions to address needs and concerns.
- Answered and routed incoming calls appropriately, and documented referred calls from the hospitals' Action Line, including follow-up for complaint resolution.
- Researched complaints and concerns regarding the quality and delivery of care and services related to patient care to promote optimum care and satisfaction.
- Provided information and notary services for advanced directives.
- Secured and documented lost and found items, coordinating with patients or next of kin for retrieval.
Business Office Associate
Lexington Medical Center, LFP White Knoll
South Carolina
12.2012 - 12.2015
- Collaborated with insurance companies to verify patient coverage and pre-authorizations, facilitating access to necessary services.
- Managed patient referrals to specialists, ensuring timely processing of requests for improved patient care.
- Educated new staff across the network on referral process, enhancing team knowledge and efficiency.
Radiology Associate
Lexington Medical Center
South Carolina
12.2008 - 12.2012
- Coordinated scheduling of diagnostic tests, including X-rays, CT scans, ultrasounds, MRIs, and special procedures, ensuring timely patient access to necessary evaluations.
- Maintained accurate patient records and documentation, contributing to streamlined operations and improved patient care continuity.
- Managed scheduling and appointment systems to optimize physician availability.
Orthodontic Assistant
Whitehead Orthodontics
South Carolina
12.2003 - 12.2006
- Assisted orthodontist during patient procedures, contributing to a smooth and efficient workflow.
- Educated patients and families on care instructions, promoting understanding and compliance for better treatment outcomes.
- Prepared treatment rooms, instruments, and equipment, ensuring adherence to sterilization and infection control protocols for patient safety.
- Managed patient records, treatment notes, and confidential information accurately and securely.
Administrative Assistant
Progressive Therapy UCI Medical Affiliates
South Carolina
12.1994 - 12.2000
- Streamlined communication between staff and leadership to improve operational efficiency.
- Executed account reconciliations and billing support to ensure accuracy and compliance with regulations.
- Facilitated staff training through comprehensive orientation for new employees.
Education
Associate in Occupational Technology in General Technology in Expanded Dental Duty Assisting -
05-2008
Skills
- Advanced directives education
- Patient advocacy and relations
- Effective communication
- Interpersonal skills
- Team collaboration
- Compassionate patient support
- Organization and time management
- Notary services
- Confidentiality and HIPAA
- Attention to detail
- Multitasking and organization
- Reporting and documentation
Affiliations
- Collaborated with Marketing to design a wayfinding map for Main Entrances.
- Created and launched a monthly department newsletter to enhance internal communication, celebrate employee achievements, highlight company initiatives, and share department updates.
- Submitted and awarded Grants from the LMC Foundation for Hearing Amplifiers, 2023 & 2025.
- Worked alongside Volunteer Services and Engineering during Covid to design and fabricated facemask for employees.
Certification
• Basic Life Support (CPR and AED) Provider, 2026 - Present
• Commissioned Notary Public for The State of SC, 2016 - Present
• Diploma in Expanded Duty Dental Assisting, 2004
• Certificate in Dental Infection Control, Radiology and Nitrous Oxide, 2004
• South Carolina Real Estate License, 2001
• South Carolina Real Estate Salesman, 2004
• Geriatric Nursing Certificate, 1993
• Certificate in Phlebotomy, 1990
• Commissioned Notary Public for The State of SC, 2016 - Present
• Diploma in Expanded Duty Dental Assisting, 2004
• Certificate in Dental Infection Control, Radiology and Nitrous Oxide, 2004
• South Carolina Real Estate License, 2001
• South Carolina Real Estate Salesman, 2004
• Geriatric Nursing Certificate, 1993
• Certificate in Phlebotomy, 1990
Timeline
Guest Services Specialist II - Lexington Medical Center
12.2016 - Current
Guest Services Specialist I - Lexington Medical Center
12.2015 - 12.2016
Business Office Associate - Lexington Medical Center, LFP White Knoll
12.2012 - 12.2015
Radiology Associate - Lexington Medical Center
12.2008 - 12.2012
Orthodontic Assistant - Whitehead Orthodontics
12.2003 - 12.2006
Administrative Assistant - Progressive Therapy UCI Medical Affiliates
12.1994 - 12.2000
Midlands Technical College - Associate in Occupational Technology in General Technology in Expanded Dental Duty Assisting,
Awards
- LMC Guest Services Employee Excellence Award, 2023
- LMC Lexy Award Winner Team Recipient - Best Employee Engagement Effort, 2020
- LMC Lexy Award Winner Employee Recipient - Administration Effort, 2013
Committees
- LMC Culture, Be Well and Hospital Week Committee, 2021 - Present
- LMC Patient Experience Champion Departmental Representative, 2013 - 2025
- LMC Lexy Committee, 2016 - 2025
- United Way Department Representative, 2017 - 2023
- LMC Foundation Hope Campaign Committee, 2017 - 2022