Angela Roach
Milton
Summary
Highly motivated and customer service-oriented individual with a strong ability to provide exceptional support for office or store operations. Possess over 10 years of experience in the Automotive Industry, with skills to effectively manage and motivate associates to work collaboratively as a team. Known for organizational abilities and a track record of making operational and procedural improvements as needed. Goal is to ensure efficient, professional, and safe operation of the office or store while consistently delivering outstanding service.
Overview
9
9
years of professional experience
Work History
Service Manager
Firestone Complete Auto Care
06.2019 - Current
- Encouraged the team I work with to provide high quality customer service at or above company standards,
- Managed a dynamic and high-performing sales team.
- Developed trust with both colleagues and customers.
- Contributed to exceeding budgeted daily sales goals
- Provided effective training for improved technician performance.
Office Assistant/Service Manager
Oak Creek Automotive
10.2015 - 07.2019
- Provided service writing expertise, addressing customer needs.
- Maintained strong working relationships with vendors.
- Handled ordering of parts and shop supplies
- Supervised and worked alongside technicians to manage the service center.
- Delivered precise estimates and updates to customers.
- Maintained professional calendars and scheduled reminders for meetings, events, and daily tasks.
Education
Certificate - Business/Marketing/Sales
Milwaukee Area Technical College
Milwaukee, WI01.2012
High School Diploma - General Studies
South Milwaukee High School
South Milwaukee, WI01.2005
Skills
- Consistently Achieve Productivity Goals
- Strategic Problem Resolution
- Proven Leadership Skills
- Detail-Oriented Approach
- Professional Speaking Skills
- Effective Team Collaboration
- Effective Communication
- Professional appearance
Timeline
Service Manager
Firestone Complete Auto Care
06.2019 - Current
Office Assistant/Service Manager
Oak Creek Automotive
10.2015 - 07.2019
Certificate - Business/Marketing/Sales
Milwaukee Area Technical College
High School Diploma - General Studies
South Milwaukee High School
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