Angela Dawn Roberts
Colorado Springs,CO
Summary
Professional with strong background in driving organizational change and process optimization. Adept at leading cross-functional teams and fostering collaboration to meet evolving business needs. Highly skilled in strategic planning, project management, and stakeholder engagement, consistently delivering impactful results. Known for adaptability, reliability, and focus on achieving measurable outcomes.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Transformation Manager - Homelessness Initiatives
ChangeLine (formally Community Health Partnership)
02.2023 - Current
- Managed a portfolio of federal, state, and philanthropic grants focused on improving the homelessness response system in the Pikes Peak region, ensuring alignment with policy priorities and funder expectations.
- Oversee and execute project deliverables across multiple initiatives, maintaining strong organizational systems to meet deadlines and ensure high-quality outcomes.
- Supervise a team of four staff, providing project management oversight, guidance, and coordination across interdisciplinary workstreams.
- Coordinate closely with cross-sector and interdisciplinary partners, including government agencies, nonprofit organizations, and housing providers, to align strategies and improve system-wide outcomes.
- Serve as a nonpartisan housing and homelessness expert, advising elected officials, legislative stakeholders, and community leaders on homelessness trends, housing barriers, and system improvement strategies.
- Conduct policy research, data analysis, and program evaluation to inform evidence-based recommendations on housing investment and system design.
- Produce, write, and edit grant reports, policy summaries, and stakeholder communications, translating complex data into clear, actionable insights.
- Maintain and strengthen relationships with funders and partner organizations through consistent communication, transparency, and high-quality reporting.
- Facilitate and lead meetings, trainings, and events that convene diverse stakeholders—including service providers, funders, and public officials—to advance shared housing goals.
- Plan and execute stakeholder convenings and public-facing events to support collaboration, information sharing, and strategy alignment.
- Apply data-driven approaches and evidence-based outcomes to influence local funding decisions and housing policy development.
- Lead collaborative initiatives to address housing system challenges, including targeted strategies to reduce inflow into homelessness systems for vulnerable populations.
- Incorporate input from individuals with lived experience to ensure policies and programs reflect community needs and improve outcomes.
- Manage multiple projects simultaneously using project management tools (Asana), ensuring effective communication, coordination, and execution across teams.
- Contribute to a culture of innovation and continuous improvement by applying iterative project management approaches (plan–do–test–adapt) to refine strategies.
- Ensure all work was conducted in an objective and neutral manner, supporting balanced engagement across stakeholders with diverse perspectives.
Housing Navigator Specialist
Community Health Partnership
04.2021 - 02.2023
- Worked under the lead agency of the Pikes Peak Continuum of Care to strengthen the capacity and effectiveness of federally funded housing and service providers through coordination, technical support, and process improvement initiatives.
- Led cross-sector housing initiatives supporting individuals experiencing or at risk of homelessness, aligning program delivery with community and federal housing priorities.
- Managed stakeholder engagement across 15–20 partner organizations, including nonprofits, landlords, elected officials, and HUD-funded agencies, to strengthen collaboration and improve housing access outcomes.
- Coordinated and facilitated a monthly Housing Navigator Network, driving strategic alignment, information sharing, and partnership development across sectors.
- Developed and implemented policies and procedures for a $200,000 Flexible Housing Fund, ensuring compliance, transparency, and effective resource allocation.
- Oversaw end-to-end fund management, including request evaluation, approval processes, budget tracking, and monthly financial reporting.
- Analyzed program data and performance metrics to assess impact, identify trends, and present actionable insights to funders, city leadership, and elected officials.
- Managed housing and client data within the Homeless Management Information System (HMIS) and Coordinated Entry systems to inform community investment strategies and policy decisions.
- Built and maintained strategic partnerships with landlords, providing education on housing vouchers and subsidized rental programs to expand housing inventory.
- Bridged communication between housing providers and service agencies, resolving barriers and improving placement outcomes.
- Designed and delivered trainings to increase program awareness and stakeholder engagement across the Pikes Peak region.
- Identified and implemented process improvements to enhance operational efficiency across housing navigation and grant management initiatives.
- Supported data tracking and reporting through development and maintenance of internal systems and spreadsheets for performance monitoring.
Family Support Coordinator
Dream Centers Mary’s Home
06.2020 - 05.2021
- Managed up to 15 support volunteers who provide direct supports to single mothers participating in the long-term housing program at Mary’s Home.
- Oriented new volunteer members and determine their best place of service within the team to see how they will have the highest impact among residents.
- Maintained a weekly schedule of all activities, shifts, and appointments for the team.
- Partnered with other staff members to meet needs and goals of resident families.
- Received identified needs and connected with volunteers.
- Managed a high level of access to the staff and to privy information, exercising highest level of confidentiality.
- Delegated tasks and responsibilities to members of the volunteer team.
- Planned and facilitate quarterly meetings.
- Managed editing and creation of policy and procedure documents to ensure the team is effectively and efficiently serving the residents.
- Participated in and observe quarterly staff meetings, strategic planning meetings, and program outcome meetings.
- Regularly met with staff to forecast future needs for program participants to determine how the support team can prepare to meet those needs.
Real Estate Broker
Equity Colorado Real Estate
11.2018 - 11.2020
- Facilitate the purchase and selling of real estate properties.
- Educate clients on housing market to suit their needs in their real estate transactions.
- Execute and review confidential real estate contracts.
Navigation Coordinator
The Resource Exchange
01.2017 - 06.2017
- Educate qualified clients with intellectual developmental disabilities of services provided through state waivers.
- Manage clients through the application process.
- Process applications for qualification.
- Complete initial in-depth questionnaire/interview to determine client meets state requirements to receive waiver services.
- Submit narrative from client interview to the state for approval.
- Maintain open and clear communication with clients during application process.
Member Relationship Services
USAA
02.2011 - 03.2012
- Provided member services.
- Worked in a high volume call center environment.
- Developed relationships with members and the military community.
- Provided and facilitated product acquisitions for new and existing members.
- Expanded member experience by providing Property and Casualty services to best suit their needs.
- Thrived in a flexible and fast paced work environment to meet the needs of the members.
Assistant Property Manager
River Pointe Apartments
07.2009 - 09.2010
- Property Bookkeeper-Collected and processed check deposits and monitored delinquent accounts.
- Filed evictions and maintained court dates.
- Processed all monies received (Approximately $200,000 monthly).
- Ensured all bank deposits are delivered in a timely manner.
- Answered phones and greet incoming customers.
- Problem solved and attended to tenant complaints and concerns.
- Performed and audited all move in and move out procedures.
Business Manager
Chapel Hill Apartments
03.2009 - 05.2009
- Successfully completed undergraduate degree requirements on schedule while maintaining full-time employment.
- Managed a total of 7 employees in accounting, resident retention, and maintenance administration.
- Audited all new move in files, renewals, and transfers.
- Handled resident complaints and sent out complaint notices.
Lease Processor
Chapel Hill Apartments
07.2008 - 03.2009
- Scheduled lease signing appointments with future tenants.
- Ensured all applications contained necessary documents and information for processing.
- Interpreted personal data to ensure quality future tenants.
- Reviewed legal lease contract to ensure clarity and customer understanding.
- Managed various accounting responsibilities and balanced ledger.
Assistant Leasing Director
Chapel Hill Apartments
02.2007 - 07.2008
- Head leasing agent for a 1183 unit property.
- Front line for new sales.
- Assisted the Leasing Director in managing a team of 6 leasing agents.
- Answered all incoming calls and greeted new customers.
Education
Masters in Public Administration - Certificate in Grant Writing, Grant Management, and Program Evaluation
University of Colorado Colorado Springs
12-2022
BA - Sociology
University of North Texas
05-2009
Skills
- Organizational development
- Innovation management
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Time management
Certification
- National Association of Realtors (NAR) member
- Licensed Real Estate Broker, Colorado
Timeline
Transformation Manager - Homelessness Initiatives
ChangeLine (formally Community Health Partnership)
02.2023 - Current
Housing Navigator Specialist
Community Health Partnership
04.2021 - 02.2023
Family Support Coordinator
Dream Centers Mary’s Home
06.2020 - 05.2021
Real Estate Broker
Equity Colorado Real Estate
11.2018 - 11.2020
Navigation Coordinator
The Resource Exchange
01.2017 - 06.2017
Member Relationship Services
USAA
02.2011 - 03.2012
Assistant Property Manager
River Pointe Apartments
07.2009 - 09.2010
Business Manager
Chapel Hill Apartments
03.2009 - 05.2009
Lease Processor
Chapel Hill Apartments
07.2008 - 03.2009
Assistant Leasing Director
Chapel Hill Apartments
02.2007 - 07.2008
BA - Sociology
University of North Texas
Masters in Public Administration - Certificate in Grant Writing, Grant Management, and Program Evaluation
University of Colorado Colorado Springs
Professional Memberships
12/2020-6/2022: Served as a Colorado Springs Civil Service Commission member