ANGELA ROBINSON
Muskegon,Michigan
Summary
Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning.
Overview
18
18
years of professional experience
Work History
Customer Service Support Representative
Kelly Services
04.2024 - 07.2024
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries, complaints, and concerns.
- Streamlined communication for improved customer experiences through effective listening and problem-solving skills.
- Actively participated in ongoing training sessions to continuously improve skillset and stay current on company initiatives.
- Collaborated with team members to share best practices, ensuring a consistent approach to customer support across the organization.
- Documented customer interactions in computer system and assisted cross-functionally with billing and technical support to deliver high-quality customer service.
Scanner
Cherry Health
12.2021 - 03.2024
- Gathered, sorted and scanned documents to enter into computer system.
- Collaborated with team members to establish best practices for the scanning process, increasing overall productivity.
- Assisted in training new employees on scanner usage, contributing to a skilled workforce.
- Ensured timely completion of scanning projects by prioritizing tasks and following strict deadlines.
Administrative Assistant
Melching Demolition
08.2021 - 11.2021
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Customer Service Clerk
DAILY DEALS
02.2020 - 07.2020
- Provided excellent customer service
Communications Dispatcher
MUSKEGON COUNTY SHERIFF
10.2017 - 12.2017
- Greeted and checked in visitors
Customer Service/Invoice Reconciliation
ADVANTAGE SALES & MARKETING
10.2010 - 07.2013
- Entered orders and reconciled invoices
A/R Researcher
S. ABRAHAM & SONS
09.2007 - 07.2010
- Created invoices and detailed reports for analysis
Office Assistant
BEACON STAFFING
08.2006 - 01.2007
- Mailed insurance claims and refund checks
Document Technician
PER SE TECHNOLOGIES
03.2006 - 08.2006
- Pulled, filed, copied charts
Education
Associates Degree in Accounting -
Baker College
Certified Nurse Aid Training -
Orchard View Community Education
Medical Insurance Billing and Coding -
Olympia Career and Training Institute
Skills
- Dependable
- Trustworthy
- Confidential
- Medical Billing Certification
- 50 WPM Typist
- 10 key expertise
- Stellar Customer Service Skills
Timeline
Customer Service Support Representative
Kelly Services
04.2024 - 07.2024
Scanner
Cherry Health
12.2021 - 03.2024
Administrative Assistant
Melching Demolition
08.2021 - 11.2021
Customer Service Clerk
DAILY DEALS
02.2020 - 07.2020
Communications Dispatcher
MUSKEGON COUNTY SHERIFF
10.2017 - 12.2017
Customer Service/Invoice Reconciliation
ADVANTAGE SALES & MARKETING
10.2010 - 07.2013
A/R Researcher
S. ABRAHAM & SONS
09.2007 - 07.2010
Office Assistant
BEACON STAFFING
08.2006 - 01.2007
Document Technician
PER SE TECHNOLOGIES
03.2006 - 08.2006
Associates Degree in Accounting -
Baker College
Certified Nurse Aid Training -
Orchard View Community Education
Medical Insurance Billing and Coding -
Olympia Career and Training Institute